An Interactive 5-Day Training Course
Delivering Quality Management and Customer Satisfaction to meet ISO 10001 – 10004
Setting the Benchmark in Customer Satisfaction
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| Date | Venue | Fees | |
|---|---|---|---|
| 27 Apr - 01 May 2026 | Dubai - UAE | $ 5,950 | |
| 21 - 25 Sep 2026 | Cairo - Egypt | $ 5,950 | |
| 23 - 27 Nov 2026 | Dubai - UAE | $ 5,950 | |
| 26 - 30 Apr 2027 | Dubai - UAE | $ 5,950 | |
| 20 - 24 Sep 2027 | Cairo - Egypt | $ 5,950 | |
| 22 - 26 Nov 2027 | Dubai - UAE | $ 5,950 | |
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Online Schedule
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| Date | Venue | Fees | |
| 23 - 27 Nov 2026 | Online | $ 4,950 | |
| 22 - 26 Nov 2027 | Online | $ 4,950 | |
Delivering exceptional customer satisfaction and achieving internationally recognised standards are critical priorities for organisations operating in today’s competitive environment. This training course provides a structured approach to understanding and implementing ISO 10001–10004 standards, enabling organisations to demonstrate commitment to quality management and customer-centric practices. It explores the processes required to meet accreditation standards while strengthening customer experience, complaints handling, and dispute resolution frameworks. The Delivering Quality Management and Customer Satisfaction to Meet ISO 10001–10004 training course equips professionals with the knowledge to align organisational practices with globally recognised benchmarks for customer satisfaction.
Participants will gain practical insight into developing policies, procedures, and systems that support continuous improvement and customer-focused outcomes. The training course emphasises building effective frameworks for monitoring, measuring, and enhancing customer satisfaction while integrating ISO standards into existing organisational processes. By focusing on structured methodologies and best practices, the Delivering Quality Management and Customer Satisfaction to Meet ISO 10001–10004 training course enables professionals to create sustainable value and achieve successful ISO accreditation.
From this Delivering Quality Management and Customer Satisfaction to Meet ISO 10001–10004 training course, participants will develop the following key skills and competencies:
At the end of Delivering Quality Management and Customer Satisfaction to Meet ISO 10001–10004 training course, you will learn to:
Participants will engage in structured exploration of ISO standards, quality management principles, and customer satisfaction frameworks. Learning focuses on applying practical tools, analysing processes, and developing actionable approaches to achieve accreditation and improve organisational performance.
This training course is designed for professionals responsible for delivering customer satisfaction excellence and achieving international quality standards. It is suitable for those involved in quality management, customer service, and organisational performance improvement.
This Delivering Quality Management and Customer Satisfaction to Meet ISO 10001–10004 training course is suitable to a wide range of professionals but will greatly benefit:
This day introduces ISO 10001 and focuses on customer satisfaction standards related to service delivery, returns, and codes of conduct. Participants explore compliance requirements and customer-focused practices. The topics covered will include:
This day focuses on building effective complaint handling systems and developing processes that improve customer feedback and satisfaction outcomes. The topics covered will include:
This day explores dispute resolution frameworks, including domestic, cross-border, and e-commerce disputes, with emphasis on transparency and fairness. The topics covered will include:
This day focuses on measurement systems, KPIs, and reporting techniques required to monitor and evaluate customer satisfaction effectively. The topics covered will include:
This day integrates all ISO standards and focuses on preparing submissions and aligning them with existing quality management systems such as ISO 9000. The topics covered will include:
Delivering this in-house training course enables organisations to align ISO standards implementation with internal quality frameworks and customer service strategies. Customisation ensures that participants focus on real organisational challenges, improving readiness for accreditation while strengthening customer satisfaction systems and operational performance.
Saudi GLOMACS is the official Saudi Arabian division of GLOMACS International (glomacs.com), delivering internationally recognised training courses both within Saudi Arabia and across international locations. Our training courses are aligned with the highest professional and institutional standards, supported by a strong understanding of the professional landscape in Saudi Arabia and access to global expertise.
Saudi GLOMACS enables professionals and organisations to strengthen leadership, capability, and long-term excellence through consistently high-quality learning experiences.
Official Saudi Arabian division of GLOMACS with established global credibility.
Internationally benchmarked training courses aligned with professional best practices.
Trusted by professionals and institutions across public and private sectors.
Training courses delivered within Saudi Arabia and across international locations.
Organisations & Professionals in KSA will have the following additional benefits from this Delivering Quality Management and Customer Satisfaction to Meet ISO 10001–10004 training course:
No. Saudi GLOMACS delivers courses in Saudi Arabia and internationally, including delivery across Europe and Asia. This allows organisations and professionals to access training both locally and abroad.
No. While governance and leadership are part of the portfolio, Saudi GLOMACS delivers training across the entire business and professional lifecycle, including administrative, technical, legal, regulatory, and sector-specific training.
No. Our training courses are delivered globally through international locations and online platforms, enabling participants from Saudi Arabia and around the world to learn together. This global delivery approach ensures exposure to diverse perspectives, international best practices, and cross-cultural insights while maintaining strong relevance to regional and organisational needs.
Yes. Saudi GLOMACS designs and delivers bespoke in-house training tailored to organisational objectives, sector requirements, and workforce needs. Training can be delivered in Saudi Arabia or internationally, depending on requirements.
Yes, in-house and customised strategy training courses are available to support organisations seeking tailored strategic capability development. These courses can be aligned with your industry context, organisational challenges, and long-term strategic objectives.
For further details or to discuss customisation requirements, you may call or WhatsApp +966 (54) 286 8546 or email [email protected] . You can also submit a detailed enquiry through our in-house training page at: https://sa.glomacs.com/in-house-seminars
If you would like further information about these training courses, our team is available to provide professional guidance and support. We are pleased to assist with course selection, the registration process, and any other related enquiries.
For personalised assistance or detailed enquiries, please contact our team on +966 (54) 286 8546 or email us at [email protected]
Courses delivered in Saudi Arabia are adapted to reflect local regulatory frameworks, organisational structures, sector conditions, and professional expectations. This ensures training is relevant, practical, and aligned with Saudi workplace realities.
GLOMACS has been delivering professional training for over thirty years, with courses delivered across Europe, the Middle East, Asia, and other international markets.
Saudi GLOMACS combines three decades of global training experience with a clear focus on Saudi market relevance. This allows it to deliver training that is both internationally credible and locally applicable, across a broader range of disciplines than niche or single-focus providers.
Saudi GLOMACS is a Saudi-based professional training provider delivering courses tailored to the Saudi market and applicable internationally. It operates within the global GLOMACS framework and draws on more than three decades of international training experience.
Saudi GLOMACS offers professional training across a wide range of disciplines, including administration, leadership and management, governance and regulation, law, oil and gas, energy, engineering, finance, digital technologies, and sector-specific specialisations.
Training supports professionals across all career stages, from operational roles to specialist and senior responsibilities.
Participants include professionals from public sector, semi-government, and private sector organisations, across a wide range of roles and industries. Attendees range from administrative and operational professionals to technical specialists, managers, and senior decision-makers.
