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Artificial Intelligence (AI) for Personalized Customer Experience

An Interactive 5-Day Training Course

Artificial Intelligence (AI) for Personalized Customer Experience

Leveraging Artificial Intelligence to Revolutionize Customer Interactions

NASBA
Classroom Schedule
Date Venue Fees
11 - 15 May 2026 London $ 5,950
20 - 24 Jul 2026 Paris $ 5,950
31 Aug - 04 Sep 2026 Dubai $ 5,950
02 - 06 Nov 2026 Milan $ 5,950
21 - 25 Dec 2026 London $ 5,950
Online Schedule
Date Venue Fees
11 - 15 May 2026 Online $ 3,950
02 - 06 Nov 2026 Online $ 3,950

Course Summary

This training course explores how Artificial Intelligence (AI) can transform customer experiences into highly personalized, engaging, and efficient interactions. Participants will gain in-depth knowledge of AI tools and techniques that drive tailored customer engagement, increase satisfaction, and enhance loyalty.

By attending this training course, professionals will learn to harness the power of data-driven insights to deliver exceptional customer experiences. 

This GLOMACS Artificial Intelligence (AI) for Personalized Customer Experience training course will highlight:

  • AI tools for customer journey personalization
  • Real-time data analytics for customer insights
  • Developing AI-driven customer engagement strategies
  • Ethical considerations in AI for customer experience
  • Practical applications and success stories
Course Outline
Day 1

Foundations of AI in Customer Experience

  • Introduction to AI and Customer Experience
  • Overview of AI technologies (Machine Learning, NLP, etc.)
  • Understanding customer behavior through AI
  • Exploring AI trends in personalization
  • Case studies of successful AI implementations
Day 2

Unlocking Insights with AI-Driven Data Analytics

  • Data Analytics for Customer Insights
  • Collecting and processing customer data
  • AI tools for real-time customer behavior analysis
  • Developing predictive models for customer needs
  • Practical exercise: Designing customer personas using AI
Day 3

Crafting Tailored Journeys with AI

  • Designing AI-Powered Customer Journeys
  • Mapping customer touchpoints
  • Integrating AI into customer journey stages
  • Personalization strategies with AI
  • Workshop: Creating AI-driven engagement plans
Day 4

Navigating Ethics in AI-Powered Customer Strategies

  • Ethical AI in Customer Experience
  • Addressing biases in AI algorithms
  • Data privacy and compliance considerations
  • Balancing personalization and customer consent
  • Roundtable discussion: Ethical dilemmas in AI
Day 5

Driving Success with AI Implementation and Measurement

  • Implementing and Measuring AI Strategies
  • Building an AI implementation roadmap
  • Defining KPIs for AI-powered experiences
  • Measuring ROI and customer satisfaction
  • Capstone project: Presenting AI-driven CX strategies
Certificates
  • On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates.
  • Continuing Professional Education credits (CPE): In accordance with the standards of the National Registry of CPE Sponsors, one CPE credit is granted per 50 minutes of attendance.
Providers

Endorsed Education Provider

NASBA
Options & Brochure

Why Choose Saudi GLOMACS?

Saudi GLOMACS is the official Saudi Arabian division of GLOMACS International (glomacs.com), delivering internationally recognised training courses both within Saudi Arabia and across international locations. Our training courses are aligned with the highest professional and institutional standards, supported by a strong understanding of the professional landscape in Saudi Arabia and access to global expertise.

Saudi GLOMACS enables professionals and organisations to strengthen leadership, capability, and long-term excellence through consistently high-quality learning experiences.

Official Saudi Presence

Official Saudi Arabian division of GLOMACS with established global credibility.

International Benchmarks

Internationally benchmarked training courses aligned with professional best practices.

Trusted Across Sectors

Trusted by professionals and institutions across public and private sectors.

Flexible Delivery

Training courses delivered within Saudi Arabia and across international locations.

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Frequently Asked Question

No. Saudi GLOMACS delivers courses in Saudi Arabia and internationally, including delivery across Europe and Asia. This allows organisations and professionals to access training both locally and abroad.

No. While governance and leadership are part of the portfolio, Saudi GLOMACS delivers training across the entire business and professional lifecycle, including administrative, technical, legal, regulatory, and sector-specific training.

No. Our training courses are delivered globally through international locations and online platforms, enabling participants from Saudi Arabia and around the world to learn together. This global delivery approach ensures exposure to diverse perspectives, international best practices, and cross-cultural insights while maintaining strong relevance to regional and organisational needs.

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Yes. Saudi GLOMACS designs and delivers bespoke in-house training tailored to organisational objectives, sector requirements, and workforce needs. Training can be delivered in Saudi Arabia or internationally, depending on requirements.

Yes, in-house and customised strategy training courses are available to support organisations seeking tailored strategic capability development. These courses can be aligned with your industry context, organisational challenges, and long-term strategic objectives.

For further details or to discuss customisation requirements, you may call or WhatsApp +966 (54) 286 8546 or email [email protected] . You can also submit a detailed enquiry through our in-house training page at: https://sa.glomacs.com/in-house-seminars

If you would like further information about these training courses, our team is available to provide professional guidance and support. We are pleased to assist with course selection, the registration process, and any other related enquiries.

For personalised assistance or detailed enquiries, please contact our team on +966 (54) 286 8546 or email us at [email protected]

Courses delivered in Saudi Arabia are adapted to reflect local regulatory frameworks, organisational structures, sector conditions, and professional expectations. This ensures training is relevant, practical, and aligned with Saudi workplace realities.

GLOMACS has been delivering professional training for over thirty years, with courses delivered across Europe, the Middle East, Asia, and other international markets.

Saudi GLOMACS combines three decades of global training experience with a clear focus on Saudi market relevance. This allows it to deliver training that is both internationally credible and locally applicable, across a broader range of disciplines than niche or single-focus providers.

Saudi GLOMACS is a Saudi-based professional training provider delivering courses tailored to the Saudi market and applicable internationally. It operates within the global GLOMACS framework and draws on more than three decades of international training experience.

Saudi GLOMACS offers professional training across a wide range of disciplines, including administration, leadership and management, governance and regulation, law, oil and gas, energy, engineering, finance, digital technologies, and sector-specific specialisations.

Training supports professionals across all career stages, from operational roles to specialist and senior responsibilities.

Participants include professionals from public sector, semi-government, and private sector organisations, across a wide range of roles and industries. Attendees range from administrative and operational professionals to technical specialists, managers, and senior decision-makers.

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