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Achieving Operational Excellence Through People

An Interactive 5-Day Training Course

Achieving Operational Excellence Through People

Delivering Superior Values to Customers, Employees and Stakeholders

NASBA
Classroom Schedule
Date Venue Fees
13 - 17 Apr 2026 London $ 5,950
29 Jun - 03 Jul 2026 Dubai $ 5,950
13 - 17 Jul 2026 Amsterdam $ 5,950
05 - 09 Oct 2026 Dubai $ 5,950
19 - 23 Oct 2026 London $ 5,950
28 Dec - 01 Jan 2027 Amsterdam $ 5,950

Course Summary

Operational excellence is more than process optimisation; it is about aligning people, processes, and technology to deliver superior value in today’s competitive landscape. This course emphasises a people-centred approach to operational excellence, focusing on how organisations can build cultures that empower and engage employees to achieve continuous improvement. Participants explore leadership practices that integrate employee engagement, customer value, and stakeholder involvement, enabling organisations to sustain high performance and resilience. The Achieving Operational Excellence Through People training course equips professionals with the knowledge to create environments that foster collaboration, enhance productivity, and strengthen organisational capability.

Across five days of focused learning, participants gain practical insights into building customer-centric cultures, empowering employees for improvement, and engaging stakeholders to embed excellence into organisational DNA. The course emphasises actionable strategies that support measurable performance improvement and enhance responsiveness to dynamic business challenges. By exploring real-world applications and improvement frameworks, the Achieving Operational Excellence Through People training course positions professionals to lead initiatives that increase operational effectiveness while maximising value for customers, employees, and stakeholders.

Skills & Competencies

From this Achieving Operational Excellence Through People training course, participants will develop the following key skills and competencies:

  • People-centred improvement capability
  • Customer-centric leadership
  • Operational alignment proficiency
  • Employee empowerment and ownership
  • Stakeholder engagement skills
  • Sustainable excellence mindset

Key Learning Outcomes

At the end of Achieving Operational Excellence Through People training course, you will learn to:

  • Understand the benefits of a people-centred approach to operational excellence.
  • Align people, processes, and technology for superior organisational performance.
  • Build a customer-centric culture through employee engagement.
  • Empower employees to drive continuous improvement.
  • Engage stakeholders to sustain operational excellence.

How You Will Learn

This course blends conceptual insights with applied thinking focused on people-centred operational excellence. Participants explore relevant improvement frameworks, examine organisational scenarios, and reflect on strategies that enhance alignment of people, processes, and technology. Emphasis is placed on translating excellence principles into practical leadership behaviours that support sustained performance improvement.

Who should Attend?

This course is designed for professionals responsible for driving performance, improvement, and engagement initiatives within their organisations. It benefits those seeking to elevate operational capability through people-centric strategies.

This Achieving Operational Excellence Through People training course is suitable to a wide range of professionals but will greatly benefit:

  • Business leaders and managers
  • Human resources and engagement professionals
  • Quality and continuous improvement specialists
  • Project managers responsible for improvement initiatives
  • Professionals focused on operational alignment
Course Outline
Day 1

Introduction to Operational Excellence and People-Centered Approach

This day introduces the foundations of operational excellence and the importance of a people-centred culture. Participants explore how alignment between people, processes, and technology supports sustainable performance. The topics covered will include: 
  • Overview of Operational Excellence and its Benefits
  • Importance of a people-centred Approach to Achieve Operational Excellence
  • How to align people, processes and technology for Operational Excellence
  • Case studies of successful companies that achieved Operational Excellence through a people-centred approach
Day 2

Building a Customer-Centric Culture

This day focuses on understanding customer value and embedding customer-centric thinking into organisational culture. Participants examine how employee engagement drives customer satisfaction. The topics covered will include: 
  • Understanding customer needs and expectations
  • Creating a customer-centric culture through employee engagement
  • Importance of customer feedback and how to leverage it for improvement
  • Tools and techniques to deliver superior value to customers
Day 3

Empowering Employees for Continuous Improvement

This day explores leadership responsibility in empowering employees and embedding continuous improvement. Participants examine accountability and ownership as drivers of excellence. The topics covered will include: 
  • The Role of Leadership in empowering employees
  • Importance of a continuous improvement mindset
  • Building a Culture of Accountability and Ownership
  • Implementing employee training and development programs
Day 4

Engaging Stakeholders for Operational Excellence

This day addresses stakeholder engagement as a critical success factor. Participants explore communication strategies and feedback mechanisms. The topics covered will include: 
  • Identifying and engaging stakeholders
  • Importance of stakeholder feedback and how to leverage it for improvement
  • Implementing effective communication strategies
  • Managing stakeholder expectations and addressing their concerns
Day 5

Sustaining Operational Excellence

This day focuses on sustaining excellence through measurement, monitoring, and continuous improvement practices. Participants explore long-term performance reinforcement. The topics covered will include: 
  • Importance of sustainability and continuous improvement
  • Tools and Techniques to Sustain Operational Excellence
  • Measuring and monitoring progress towards Operational Excellence
  • Case studies of companies that sustained Operational Excellence over time
Certificates
  • On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates.
  • Continuing Professional Education credits (CPE): In accordance with the standards of the National Registry of CPE Sponsors, one CPE credit is granted per 50 minutes of attendance.
Providers and Associations

Endorsed Education Provider

NASBA

In Association With

Options & Brochure

Customisation & In-House Delivery

Delivering this course in-house enables organisations to align people-centred operational excellence principles with internal strategies and cultural expectations. Customisation enhances capability in driving improvement initiatives that deliver measurable value while supporting organisational priorities.

Why Choose Saudi GLOMACS?

Saudi GLOMACS is the official Saudi Arabian division of GLOMACS International (glomacs.com), delivering internationally recognised training courses both within Saudi Arabia and across international locations. Our training courses are aligned with the highest professional and institutional standards, supported by a strong understanding of the professional landscape in Saudi Arabia and access to global expertise.

Saudi GLOMACS enables professionals and organisations to strengthen leadership, capability, and long-term excellence through consistently high-quality learning experiences.

Official Saudi Presence

Official Saudi Arabian division of GLOMACS with established global credibility.

International Benchmarks

Internationally benchmarked training courses aligned with professional best practices.

Trusted Across Sectors

Trusted by professionals and institutions across public and private sectors.

Flexible Delivery

Training courses delivered within Saudi Arabia and across international locations.

Additional Benefits of this course for Organisations and Professionals in Saudi Arabia

Organisations & Professionals in KSA will have the following additional benefits from this Achieving Operational Excellence Through People training course:

  • Enhanced operational efficiency and performance
  • Improved customer satisfaction and loyalty
  • Greater employee engagement and ownership
  • Strengthened culture of accountability
  • Sustained competitive advantage through excellence
  • Increased leadership capability in aligning people and processes
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Frequently Asked Question

No. Saudi GLOMACS delivers courses in Saudi Arabia and internationally, including delivery across Europe and Asia. This allows organisations and professionals to access training both locally and abroad.

No. While governance and leadership are part of the portfolio, Saudi GLOMACS delivers training across the entire business and professional lifecycle, including administrative, technical, legal, regulatory, and sector-specific training.

No. Our training courses are delivered globally through international locations and online platforms, enabling participants from Saudi Arabia and around the world to learn together. This global delivery approach ensures exposure to diverse perspectives, international best practices, and cross-cultural insights while maintaining strong relevance to regional and organisational needs.

View All Training Locations

Yes. Saudi GLOMACS designs and delivers bespoke in-house training tailored to organisational objectives, sector requirements, and workforce needs. Training can be delivered in Saudi Arabia or internationally, depending on requirements.

Yes, in-house and customised strategy training courses are available to support organisations seeking tailored strategic capability development. These courses can be aligned with your industry context, organisational challenges, and long-term strategic objectives.

For further details or to discuss customisation requirements, you may call or WhatsApp +966 (54) 286 8546 or email [email protected] . You can also submit a detailed enquiry through our in-house training page at: https://sa.glomacs.com/in-house-seminars

If you would like further information about these training courses, our team is available to provide professional guidance and support. We are pleased to assist with course selection, the registration process, and any other related enquiries.

For personalised assistance or detailed enquiries, please contact our team on +966 (54) 286 8546 or email us at [email protected]

Courses delivered in Saudi Arabia are adapted to reflect local regulatory frameworks, organisational structures, sector conditions, and professional expectations. This ensures training is relevant, practical, and aligned with Saudi workplace realities.

GLOMACS has been delivering professional training for over thirty years, with courses delivered across Europe, the Middle East, Asia, and other international markets.

Saudi GLOMACS combines three decades of global training experience with a clear focus on Saudi market relevance. This allows it to deliver training that is both internationally credible and locally applicable, across a broader range of disciplines than niche or single-focus providers.

Saudi GLOMACS is a Saudi-based professional training provider delivering courses tailored to the Saudi market and applicable internationally. It operates within the global GLOMACS framework and draws on more than three decades of international training experience.

Saudi GLOMACS offers professional training across a wide range of disciplines, including administration, leadership and management, governance and regulation, law, oil and gas, energy, engineering, finance, digital technologies, and sector-specific specialisations.

Training supports professionals across all career stages, from operational roles to specialist and senior responsibilities.

Participants include professionals from public sector, semi-government, and private sector organisations, across a wide range of roles and industries. Attendees range from administrative and operational professionals to technical specialists, managers, and senior decision-makers.

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