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Negotiation and Conflict Management in Organisations

A PMI Registered Training Course

Negotiation and Conflict Management in Organisations

Developing a Critical Skill Capacity, Cornerstone of High Performance

NASBA PMI
Classroom Schedule
Date Venue Fees
23 - 27 Mar 2026 Dubai $ 7,500
25 - 29 May 2026 London $ 7,500
13 - 17 Jul 2026 London $ 7,500
03 - 07 Aug 2026 Dubai $ 7,500
10 - 14 Aug 2026 Prague $ 7,500
14 - 18 Sep 2026 New York $ 7,950
21 - 25 Sep 2026 Vienna $ 7,500
28 Sep - 02 Oct 2026 Dubai $ 7,500
12 - 16 Oct 2026 Barcelona $ 7,500
09 - 13 Nov 2026 Prague $ 7,500
30 Nov - 04 Dec 2026 Abu Dhabi $ 7,500
30 Nov - 04 Dec 2026 Dubai $ 7,500
07 - 11 Dec 2026 London $ 7,500
22 - 26 Mar 2027 Dubai $ 7,500
Online Schedule
Date Venue Fees
04 - 08 May 2026 Online $ 3,950
09 - 13 Nov 2026 Online $ 3,950

Course Summary

One key factor that distinguishes highly effective professionals is their ability to think, plan, and act strategically when negotiating and managing conflict. This hands-on training course on Negotiation and Conflict Management in Organisations training course provides a strategic analysis of negotiation and detailed practical conflict-management strategies that drive successful outcomes. Delegates will leave with a deeper understanding of how they negotiate and manage conflict and significantly improve their ability to control and add value through negotiation and conflict processes across a range of organisational scenarios and contexts.

These skills not only support better commercial agreements but also enable more constructive interactions with colleagues, clients, and stakeholders. The course emphasises practical approaches to negotiation strategy formulation, conflict resolution, and handling difficult parties, enhancing delegates’ capabilities to achieve collaborative and value-adding results that support organisational objectives.

Skills & Competencies

From this Negotiation and Conflict Management in Organisations training course, participants will develop the following key skills and competencies:

  • Strategic negotiation capability
  • Conflict resolution proficiency
  • Stakeholder engagement and influence
  • Situation assessment and preparation skills
  • Mediation and facilitation techniques
  • Cross-context negotiation adaptability

Key Learning Outcomes

At the end of Negotiation and Conflict Management in Organisations training course, you will learn to:

  • Apply strategic negotiation and conflict management principles.
  • Analyse personal negotiation style to improve effectiveness.
  • Formulate negotiation strategies for a range of contexts.
  • Use mediation and conflict resolution techniques with confidence.
  • Manage interactions with difficult negotiators constructively.

How You Will Learn

Learning unfolds through structured exploration of negotiation theory, conflict analysis, and hands-on application of negotiation strategies and mediation techniques. Participants engage with practical exercises, role plays, and strategy formation tools that reinforce learning and encourage application of negotiation and conflict management skills in real organisational contexts.

Who should Attend?

This course is suitable for professionals responsible for negotiation, conflict resolution, and collaborative performance in organisations. It benefits those seeking to enhance their strategic influence and interpersonal management skills.

This Negotiation and Conflict Management in Organisations training course is suitable to a wide range of professionals but will greatly benefit:

  • Ambitious professionals
  • Management teams
  • Team members
  • Administrators and coordinators
  • Professionals seeking enhanced negotiation capability
Course Outline
Day 1

Breaking Down the Negotiation Process

This day introduces the foundational elements of negotiation and conflict, exploring theory, conflict escalation, and personal negotiation insights. The topics covered will include:
  • The Fundamental Requirements of Negotiation
  • Power Dispersal and the Development of Negotiation Theory
  • Causes of Organisational Conflict
  • Conflict Escalation and Steps to Prevent It
  • Managing Conflict – The Five Primary Strategies
  • The Dichotomy of Negotiation – Competing and Cooperating
  • Gaining Personal Insight - Negotiation Style Assessment
  • Negotiation as a Mixed Motive Process
Day 2

Implementing Practical Negotiation Strategies

This day focuses on practical negotiation tactics, competitive and cooperative approaches, and techniques to broaden negotiators’ strategic repertoire. The topics covered will include:
  • Effective Practical Negotiation Strategies
  • Competitive Value Claiming Negotiation Strategies – Cutting the Pie
  • BATNA, Reserve Point, Target Point
  • Opening Offers, Anchors, Concessions
  • Cooperative Value Creating Negotiation Strategies – Baking a Bigger Pie
  • Identify Interests, Information, Diagnostic Questions & Unbundling Issues
  • Package Deals, Multiple Offers and Post-settlement Settlements
  • Categorising Negotiation Outcomes
Day 3

Preparation Templates, Sources of Power & Key Mediation Techniques

This day builds the ability to prepare strategically for negotiations, leverage power sources, and apply mediation techniques to resolve disputes. The topics covered will include:
  • Preparation Template - Planning to Negotiate
  • Internal & External Preparation, Synthesis and Situation Assessment
  • Identifying and Leveraging Negotiating Power
  • Mediation in Context – Negotiation, Mediation, Arbitration and Litigation
  • Mediation as a Facilitated Negotiation
  • Practical Mediation Techniques to Resolve Disputes
  • Dealing with Confrontational Negotiators
Day 4

Communicating to Maximise Negotiation Effectiveness

This day deepens communication skills critical for negotiation success, including active listening, non-verbal behaviour interpretation, and team communication strategies. The topics covered will include:
  • Communication Style – Packaging Information for Maximum Influence
  • Active Listening Skills in Negotiation
  • Communicating through Body Language
  • Interpreting Body Language and Nonverbal Behaviour
  • Communicating within Negotiation Teams
  • Improving Negotiation Team Performance
  • Ethics and Negotiation
Day 5

International and Cross Cultural Complexities

This day explores cultural dynamics that shape negotiation norms and strategies, with guidance on international agreements and adaptive negotiation approaches. The topics covered will include:
  • What is culture and how does it affect negotiating norms?
  • Hofstede’s Cultural Dimensions
  • Advice for Cross Cultural Negotiations
  • Unique Features of International Agreements
  • Building a Deal – What to Remember?
  • Applying Learning to a Range of Organisational Situations
  • Summary – Building a Better Negotiating Organisation
Certificates
  • On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates. Continuing Professional Education credits (CPE): In accordance with the standards of the National Registry of CPE Sponsors, one CPE credit is granted per 50 minutes of attendance.
  • The certificate will also have a PMI Course Identifier, which will enable the learners to claim Professional Development Units (PDUs) / Contact Hours from Project Management Institute (PMI) towards certification or recertification of PMI credentials.
Providers and Associations

Endorsed Education Provider

NASBA
PMI

In Association With

This training course is also a part of the 10-Day Titles
Options & Brochure
Related Certificates
NASBA PMI

Customisation & In-House Delivery

Delivering this course in-house allows organisations to tailor negotiation and conflict management frameworks to their specific challenges, cultural context, and strategic priorities. Customisation ensures participants focus on real organisational negotiation scenarios and conflict dynamics that directly impact business outcomes.

Why Choose Saudi GLOMACS?

Saudi GLOMACS is the official Saudi Arabian division of GLOMACS International (glomacs.com), delivering internationally recognised training courses both within Saudi Arabia and across international locations. Our training courses are aligned with the highest professional and institutional standards, supported by a strong understanding of the professional landscape in Saudi Arabia and access to global expertise.

Saudi GLOMACS enables professionals and organisations to strengthen leadership, capability, and long-term excellence through consistently high-quality learning experiences.

Official Saudi Presence

Official Saudi Arabian division of GLOMACS with established global credibility.

International Benchmarks

Internationally benchmarked training courses aligned with professional best practices.

Trusted Across Sectors

Trusted by professionals and institutions across public and private sectors.

Flexible Delivery

Training courses delivered within Saudi Arabia and across international locations.

Additional Benefits of this course for Organisations and Professionals in Saudi Arabia

Organisations & Professionals in KSA will have the following additional benefits from this Negotiation and Conflict Management in Organisations training course:

  • Enhanced negotiation confidence and capability
  • Stronger conflict resolution and mediation skills
  • Improved stakeholder engagement outcomes
  • Higher organisational collaboration and performance
  • Greater capacity to handle difficult interactions
  • Increased value-creation through strategic negotiation
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What Our Clients Say

The topics are very interesting. The Practical exercises and sessions are so awesome. It allowed reinforcement of the lessons learnt. Indeed, very impressive process.

- Adetoun Antonio-Ogoloma

This skill is very essential to every top executive.

- Okereke Brownson okechukwu

This training seminar is a must for every manager and professional. I benefited immensely from it.

- Abdullahi A. Kallamu
Frequently Asked Question

No. Saudi GLOMACS delivers courses in Saudi Arabia and internationally, including delivery across Europe and Asia. This allows organisations and professionals to access training both locally and abroad.

No. While governance and leadership are part of the portfolio, Saudi GLOMACS delivers training across the entire business and professional lifecycle, including administrative, technical, legal, regulatory, and sector-specific training.

No. Our training courses are delivered globally through international locations and online platforms, enabling participants from Saudi Arabia and around the world to learn together. This global delivery approach ensures exposure to diverse perspectives, international best practices, and cross-cultural insights while maintaining strong relevance to regional and organisational needs.

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Yes. Saudi GLOMACS designs and delivers bespoke in-house training tailored to organisational objectives, sector requirements, and workforce needs. Training can be delivered in Saudi Arabia or internationally, depending on requirements.

Yes, in-house and customised strategy training courses are available to support organisations seeking tailored strategic capability development. These courses can be aligned with your industry context, organisational challenges, and long-term strategic objectives.

For further details or to discuss customisation requirements, you may call or WhatsApp +966 (54) 286 8546 or email [email protected] . You can also submit a detailed enquiry through our in-house training page at: https://sa.glomacs.com/in-house-seminars

If you would like further information about these training courses, our team is available to provide professional guidance and support. We are pleased to assist with course selection, the registration process, and any other related enquiries.

For personalised assistance or detailed enquiries, please contact our team on +966 (54) 286 8546 or email us at [email protected]

Courses delivered in Saudi Arabia are adapted to reflect local regulatory frameworks, organisational structures, sector conditions, and professional expectations. This ensures training is relevant, practical, and aligned with Saudi workplace realities.

GLOMACS has been delivering professional training for over thirty years, with courses delivered across Europe, the Middle East, Asia, and other international markets.

Saudi GLOMACS combines three decades of global training experience with a clear focus on Saudi market relevance. This allows it to deliver training that is both internationally credible and locally applicable, across a broader range of disciplines than niche or single-focus providers.

Saudi GLOMACS is a Saudi-based professional training provider delivering courses tailored to the Saudi market and applicable internationally. It operates within the global GLOMACS framework and draws on more than three decades of international training experience.

Saudi GLOMACS offers professional training across a wide range of disciplines, including administration, leadership and management, governance and regulation, law, oil and gas, energy, engineering, finance, digital technologies, and sector-specific specialisations.

Training supports professionals across all career stages, from operational roles to specialist and senior responsibilities.

Participants include professionals from public sector, semi-government, and private sector organisations, across a wide range of roles and industries. Attendees range from administrative and operational professionals to technical specialists, managers, and senior decision-makers.

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