An Interactive 5-Day Training Course
Agentic AI for Government Operations and Service Delivery
Designing AI Agents, Automating Public Services and Improving Government Efficiency
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| Date | Venue | Fees | |
|---|---|---|---|
| 21 - 25 Dec 2026 | Online | $ 4,950 | |
| 15 - 19 Feb 2027 | Online | $ 4,950 | |
| 12 - 16 Apr 2027 | London - UK | $ 5,950 | |
| 07 - 11 Jun 2027 | Online | $ 4,950 | |
| 06 - 10 Sep 2027 | London - UK | $ 5,950 | |
| 20 - 24 Dec 2027 | Online | $ 4,950 | |
| 27 - 31 Dec 2027 | London - UK | $ 5,950 |
Government organisations are increasingly adopting Agentic Artificial Intelligence (AI) to coordinate complex activities, accelerate public-service delivery, and minimise administrative hand-offs. Unlike chat-based tools or fixed automation solutions, AI agents can access authorised resources, retrieve information, and complete defined workflow actions while operating within established permissions, controls, and human approval requirements.
The Agentic AI for Government Operations and Service Delivery training course supports government managers, public-service leaders, and digital transformation professionals in progressing from AI exploration to structured service enhancement. Through realistic scenarios involving licensing, citizen interactions, application reviews, and internal administrative activities, participants evaluate use cases, design supervised agent workflows, test operational exceptions, and develop a practical 90-day pilot proposal. The examples used are relevant to ministries, municipalities, and public authorities operating in a wide range of government environments.
This Agentic AI for Government Operations and Service Delivery training course focuses on enabling participants to understand the practical application of Agentic AI, identify valuable automation opportunities, establish controlled workflows with defined approval points, improve service coordination, and implement measurable outcomes through governed deployment approaches.
From this Agentic AI for Government Operations and Service Delivery training course, participants will develop the following key skills and competencies:
At the end of Agentic AI for Government Operations and Service Delivery training course, you will learn to:
This training course incorporates expert-led presentations, government-focused case studies, facilitated discussions, practical demonstrations, and collaborative workflow-design activities. Participants will work with synthetic records in a controlled training environment to model public-service requests, examine standard and exceptional scenarios, and present a pilot business case supported by practical analysis and evidence-based recommendations.
This Agentic AI for Government Operations and Service Delivery training course is designed for:
This day explores the foundations of Agentic AI, how agents operate within defined boundaries, comparisons with other automation approaches, government application opportunities, and methods for evaluating suitable use cases. The topics covered will include:
This day explores service-process analysis, workflow dependencies, AI-agent architecture, trusted information retrieval, human approval requirements, and the creation of supervised workflow designs. The topics covered will include:
This day explores AI-agent support for service requests, routing activities, licensing processes, document verification, citizen communications, and service-quality improvement within government operations. The topics covered will include:
This day explores security controls, permissions management, information protection requirements, operational risks, assurance activities, and the development of practical safeguards for AI-agent deployment. The topics covered will include:
This day explores pilot implementation planning, deployment requirements, supplier considerations, performance measurement, workforce adoption, assurance activities, and continuous improvement approaches for AI-agent initiatives. The topics covered will include:
Delivering this training course in-house enables government organisations to tailor AI-agent workflows, service-automation priorities, and governance requirements to their specific operational environments. Customisation ensures that AI-agent deployment aligns with public-service objectives, regulatory expectations, process requirements, and organisational transformation goals.
Saudi GLOMACS is the official Saudi Arabian division of GLOMACS International (glomacs.com), delivering internationally recognised training courses both within Saudi Arabia and across international locations. Our training courses are aligned with the highest professional and institutional standards, supported by a strong understanding of the professional landscape in Saudi Arabia and access to global expertise.
Saudi GLOMACS enables professionals and organisations to strengthen leadership, capability, and long-term excellence through consistently high-quality learning experiences.
Official Saudi Arabian division of GLOMACS with established global credibility.
Internationally benchmarked training courses aligned with professional best practices.
Trusted by professionals and institutions across public and private sectors.
Training courses delivered within Saudi Arabia and across international locations.
Organisations & Professionals in KSA will have the following additional benefits from this Agentic AI for Government Operations and Service Delivery training course:
Saudi GLOMACS combines three decades of global training experience with a clear focus on Saudi market relevance. This allows it to deliver training that is both internationally credible and locally applicable, across a broader range of disciplines than niche or single-focus providers.
Participants include professionals from public sector, semi-government, and private sector organisations, across a wide range of roles and industries. Attendees range from administrative and operational professionals to technical specialists, managers, and senior decision-makers.
Yes. Saudi GLOMACS designs and delivers bespoke in-house training tailored to organisational objectives, sector requirements, and workforce needs. Training can be delivered in Saudi Arabia or internationally, depending on requirements.
Courses delivered in Saudi Arabia are adapted to reflect local regulatory frameworks, organisational structures, sector conditions, and professional expectations. This ensures training is relevant, practical, and aligned with Saudi workplace realities.
No. Saudi GLOMACS delivers courses in Saudi Arabia and internationally, including delivery across Europe and Asia. This allows organisations and professionals to access training both locally and abroad.
No. While governance and leadership are part of the portfolio, Saudi GLOMACS delivers training across the entire business and professional lifecycle, including administrative, technical, legal, regulatory, and sector-specific training.
Saudi GLOMACS offers professional training across a wide range of disciplines, including administration, leadership and management, governance and regulation, law, oil and gas, energy, engineering, finance, digital technologies, and sector-specific specialisations.
Training supports professionals across all career stages, from operational roles to specialist and senior responsibilities.
GLOMACS has been delivering professional training for over thirty years, with courses delivered across Europe, the Middle East, Asia, and other international markets.
Saudi GLOMACS is a Saudi-based professional training provider delivering courses tailored to the Saudi market and applicable internationally. It operates within the global GLOMACS framework and draws on more than three decades of international training experience.
No. Our training courses are delivered globally through international locations and online platforms, enabling participants from Saudi Arabia and around the world to learn together. This global delivery approach ensures exposure to diverse perspectives, international best practices, and cross-cultural insights while maintaining strong relevance to regional and organisational needs.
Yes, in-house and customised strategy training courses are available to support organisations seeking tailored strategic capability development. These courses can be aligned with your industry context, organisational challenges, and long-term strategic objectives.
For further details or to discuss customisation requirements, you may call or WhatsApp +966 (54) 286 8546 or email [email protected] . You can also submit a detailed enquiry through our in-house training page at: https://sa.glomacs.com/in-house-seminars
If you would like further information about these training courses, our team is available to provide professional guidance and support. We are pleased to assist with course selection, the registration process, and any other related enquiries.
For personalised assistance or detailed enquiries, please contact our team on +966 (54) 286 8546 or email us at [email protected]
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