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Administrative Excellence for Secretaries and Administrators

An Interactive 10-Day Training Course

Administrative Excellence for Secretaries and Administrators

Competence Development Tools

NASBA
Scheduled Dates
Date Venue Fees
24 Aug - 04 Sep 2026 London $ 11,900
16 - 27 Nov 2026 Dubai $ 11,900
16 - 27 Nov 2026 Online $ 9,900
19 - 30 Apr 2027 Dubai $ 12,900
19 - 30 Apr 2027 Online $ 9,900
23 Aug - 03 Sep 2027 London $ 12,900
15 - 26 Nov 2027 Dubai $ 12,900
15 - 26 Nov 2027 Online $ 9,900

Course Summary

Administrative professionals play a vital role in ensuring smooth business operations, effective communication, and efficient office management. The Administrative Excellence for Secretaries and Administrators training course is designed to strengthen both personal and professional competencies, enabling participants to enhance their performance and contribute more effectively within modern organisational environments. It focuses on developing essential skills that support productivity, collaboration, and service excellence in administrative roles.

This training course explores the development of core behavioural and technical competencies required for administrative success, including communication, problem-solving, decision-making, and interpersonal effectiveness. Participants will also gain insights into personality awareness, workplace relationships, and structured task management approaches that improve efficiency and confidence. The Administrative Excellence for Secretaries and Administrators training course equips professionals with practical tools to enhance performance, build stronger working relationships, and implement continuous self-development strategies in their roles.

Skills & Competencies

From this Administrative Excellence for Secretaries and Administrators training course, participants will develop below key skills and competencies:

  • Administrative task management
  • Professional communication skills
  • Problem-solving and decision-making
  • Interpersonal and behavioural awareness
  • Time and workload prioritisation
  • Workplace collaboration and coordination

Modules

This training course is split into the following modules:

Module I - Developing Core Skills for Administrators & Secretaries

Module II - Professional Skills for Administrators & Secretaries

Key Learning Outcomes

At the end of Administrative Excellence for Secretaries and Administrators training course, you will learn to:

  • Identify and develop key administrative competencies for superior performance
  • Apply creative thinking and structured problem-solving techniques
  • Improve reading, note-making, and information processing skills
  • Use memory techniques to enhance workplace efficiency
  • Understand behavioural traits to improve workplace interactions

How You Will Learn

This training course uses interactive presentations, guided discussions, practical exercises, behavioural assessments, and case-based learning to strengthen administrative competencies. Participants will engage in reflective activities and skill-building exercises that reinforce real workplace application and continuous professional development.

Who should Attend?

This training course is designed for professionals working in administrative and office support roles who aim to enhance their efficiency, communication, and overall workplace effectiveness.

This Administrative Excellence for Secretaries and Administrators training course is suitable to a wide range of professionals but will greatly benefit:

  • Secretaries and administrative support staff
  • Senior personal assistants
  • Office supervisors and coordinators
  • Executive assistants
  • Administrative professionals seeking career development

 

Course Outline

Module I: Developing Core Skills for Administrators & Secretaries

Day 1

Improve Your Effectiveness at Work: Better Reading and Note-Making

This day focuses on improving reading efficiency, note-making techniques, and information organisation. Participants explore mind mapping as a practical tool for planning, learning, and memory enhancement. The topics covered will include:

  • Your Brain Skills
  • How to be a 'Successful' Reader
  • How Mastering Note-making Skills Can Help Your Career
  • Mind-mapping as a Note-making, Planning, Thinking and Memory Tool
  • Mind-mapping Software
Day 2

Memory Magic: How to Remember Things?

This day develops memory improvement techniques that enhance information retention and workplace performance. Participants learn practical memory systems and strategies for effective reading recall. The topics covered will include:

  • Your Memory Potential (How good is your memory?)
  • Memory Systems Explained (The Power of Stories and Imagination)
  • Remembering Names
  • Memory at Work
  • Remember What You Read (Strategies for Fast, Effective Reading)
Day 3

Better Working with Other People

This day strengthens interpersonal communication skills and techniques for managing workplace interactions. Participants learn how to communicate effectively, use body language, and provide constructive feedback. The topics covered will include:

  • Barriers to Effective Communications
  • Strategies for Improving Communications with “Difficult” People
  • The Powerful Influence of ‘Body Language’: Speaking without Words
  • Giving and Receiving Feedback: The Risks and the Benefits
  • Getting Your Point Across: Know What to Say and When to Say It
Day 4

Results-oriented Time Management Strategies

This day explores practical methods for planning, prioritising, and managing time effectively. Participants learn strategies to reduce interruptions and improve productivity through structured time management. The topics covered will include:

  • Identifying and Dealing with Time-wasters
  • Handling Interruptions (How to protect your productive time?)
  • Planning (What you have to do?)
  • Prioritisation (What you must do first?)
  • Save Time When Planning a Presentation
Day 5

Using Core Skills at Work

This final day integrates the core skills developed throughout the course into practical workplace applications. Participants strengthen presentation, teamwork, learning, and information management capabilities. The topics covered will include:

  • Making a Presentation
  • Thinking and Working in Teams
  • How We Learn – and What We Need To Do to Avoid Forgetting
  • Tips for Handling Information Overload at Work

Module II: Professional Skills for Administrators & Secretaries

Day 6

Competencies and Time Management

This day introduces the competencies required for professional administrative excellence and explores techniques for improving personal effectiveness through better time management. Participants assess their strengths while identifying opportunities for professional growth. The topics covered will include:

  • Assessing prior Skills and Knowledge
  • Competencies Required for Excellence as an Office Professional
  • Perceptions, Attitudes and Beliefs – How they affect Performance
  • Learning Styles / Thinking Styles – Your Strengths and Weaknesses
  • Time Management Skills
Day 7

Organising and Planning

This day focuses on planning techniques, goal setting, and structured approaches to problem-solving and decision-making. Participants strengthen their ability to organise work efficiently and manage meetings effectively. The topics covered will include:

  • Goal Setting including Setting SMART Objectives
  • Planning
  • Mind Mapping
  • Problem Solving and Decision Making
  • Managing Meetings
Day 8

Communication Skills

This day develops essential communication skills that strengthen workplace relationships and improve professional interactions. Participants explore assertive communication, active listening, questioning techniques, and body language. The topics covered will include:

  • Understanding Assertive Communication
  • Dealing with Conflict and Aggression
  • Listening Skills
  • Questioning Skills
  • Body Language and Its Importance in Building Effective Relationships
Day 9

Team Working

This day explores teamwork, conflict resolution, and workplace relationship management. Participants learn strategies for managing stress, handling difficult situations, and working effectively within teams. The topics covered will include:

  • Conflict Management and Resolution
  • Dealing with Difficult People
  • Managing Upwards
  • Workplace Stress Management
  • Working Effectively as Part of a Team
Day 10

Presentation Skills

This final day focuses on professional communication through presentations, written correspondence, and telephone interactions. Participants review the week's learning while strengthening their overall business support capabilities. The topics covered will include:

  • Telephone Skills
  • Writing Skills
  • Email Etiquette
  • Presentation Skills
  • Review of the Week
Certificates
  • Upon successful completion of the classroom-based training course, GLOMACS Certificate will be awarded to the delegates. Continuing Professional Education credits (CPE): In accordance with the standards of the National Registry of CPE Sponsors, one CPE credit is granted per 50 minutes of attendance
  • Upon successful completion of the online training course, a GLOMACS Certificate will be awarded to all delegates. Guided Learning Hours – In accordance with ISO 9001:2015–certified quality management standards, one Guided Learning Hour is awarded for every 60 minutes of attendance.
Providers and Associations

Endorsed Education Provider

NASBA

In Association With

Options & Brochure
Related Categories
Office Administration
Related Certificates
NASBA

Customisation & In-House Delivery

This Administrative Excellence for Secretaries and Administrators training course can be tailored to reflect organisational administrative structures, workflow systems, and communication practices. In-house delivery allows teams to develop consistent administrative standards, improve coordination, and enhance overall office efficiency aligned with organisational goals.

Why Choose Saudi GLOMACS?

Saudi GLOMACS is the official Saudi Arabian division of GLOMACS International (glomacs.com), delivering internationally recognised training courses both within Saudi Arabia and across international locations. Our training courses are aligned with the highest professional and institutional standards, supported by a strong understanding of the professional landscape in Saudi Arabia and access to global expertise.

Saudi GLOMACS enables professionals and organisations to strengthen leadership, capability, and long-term excellence through consistently high-quality learning experiences.

Official Saudi Presence

Official Saudi Arabian division of GLOMACS with established global credibility.

International Benchmarks

Internationally benchmarked training courses aligned with professional best practices.

Trusted Across Sectors

Trusted by professionals and institutions across public and private sectors.

Flexible Delivery

Training courses delivered within Saudi Arabia and across international locations.

Additional Benefits of this course for Organisations and Professionals in Saudi Arabia

Organisations & Professionals in KSA will have the following additional benefits from this Administrative Excellence for Secretaries and Administrators training course.

  • Improved administrative efficiency
  • Enhanced workplace communication quality
  • Stronger organisational coordination
  • Better time and task management
  • Increased professional confidence
  • Improved service delivery standards
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Frequently Asked Question

No. Saudi GLOMACS delivers courses in Saudi Arabia and internationally, including delivery across Europe and Asia. This allows organisations and professionals to access training both locally and abroad.

No. While governance and leadership are part of the portfolio, Saudi GLOMACS delivers training across the entire business and professional lifecycle, including administrative, technical, legal, regulatory, and sector-specific training.

No. Our training courses are delivered globally through international locations and online platforms, enabling participants from Saudi Arabia and around the world to learn together. This global delivery approach ensures exposure to diverse perspectives, international best practices, and cross-cultural insights while maintaining strong relevance to regional and organisational needs.

View All Training Locations

Yes. Saudi GLOMACS designs and delivers bespoke in-house training tailored to organisational objectives, sector requirements, and workforce needs. Training can be delivered in Saudi Arabia or internationally, depending on requirements.

Yes, in-house and customised strategy training courses are available to support organisations seeking tailored strategic capability development. These courses can be aligned with your industry context, organisational challenges, and long-term strategic objectives.

For further details or to discuss customisation requirements, you may call or WhatsApp +966 (54) 286 8546 or email [email protected] . You can also submit a detailed enquiry through our in-house training page at: https://sa.glomacs.com/in-house-seminars

If you would like further information about these training courses, our team is available to provide professional guidance and support. We are pleased to assist with course selection, the registration process, and any other related enquiries.

For personalised assistance or detailed enquiries, please contact our team on +966 (54) 286 8546 or email us at [email protected]

Courses delivered in Saudi Arabia are adapted to reflect local regulatory frameworks, organisational structures, sector conditions, and professional expectations. This ensures training is relevant, practical, and aligned with Saudi workplace realities.

GLOMACS has been delivering professional training for over thirty years, with courses delivered across Europe, the Middle East, Asia, and other international markets.

Saudi GLOMACS combines three decades of global training experience with a clear focus on Saudi market relevance. This allows it to deliver training that is both internationally credible and locally applicable, across a broader range of disciplines than niche or single-focus providers.

Saudi GLOMACS is a Saudi-based professional training provider delivering courses tailored to the Saudi market and applicable internationally. It operates within the global GLOMACS framework and draws on more than three decades of international training experience.

Saudi GLOMACS offers professional training across a wide range of disciplines, including administration, leadership and management, governance and regulation, law, oil and gas, energy, engineering, finance, digital technologies, and sector-specific specialisations.

Training supports professionals across all career stages, from operational roles to specialist and senior responsibilities.

Participants include professionals from public sector, semi-government, and private sector organisations, across a wide range of roles and industries. Attendees range from administrative and operational professionals to technical specialists, managers, and senior decision-makers.

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