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Operational Excellence in Crisis Management and Contingency Planning

An Interactive 5-Day Training Course

Operational Excellence in Crisis Management and Contingency Planning

Strategies for Resilient Operations: Crisis Management and Contingency Planning

NASBA
Classroom Schedule
Date Venue Fees
08 - 12 Jun 2026 London $ 5,950
03 - 07 Aug 2026 Amsterdam $ 5,950
12 - 16 Oct 2026 Dubai $ 5,950
21 - 25 Dec 2026 London $ 5,950

Course Summary

In today’s rapidly changing world, organisations face a wide array of potential crises, from natural disasters to cyber-attacks and pandemics. Effective leadership, decision-making, and preparation are vital to navigate these high-pressure situations and maintain operational continuity. This course equips participants with frameworks and tools to lead with confidence, respond quickly, and minimise negative consequences during crises. The Operational Excellence in Crisis Management and Contingency Planning training course provides deep insight into crisis management strategies, risk assessment, contingency planning, and post-crisis continuous improvement.

By focusing on both crisis management and contingency planning, participants develop the capability to anticipate disruptions, prioritise critical business functions, and ensure continuity of operations. The course emphasises communication strategies, decision-making under pressure, and ethical leadership to help organisations protect their assets, stakeholders, and reputation. The Operational Excellence in Crisis Management and Contingency Planning training course prepares professionals to build resilient organisations that can thrive despite uncertainty.

Skills & Competencies

From this Operational Excellence in Crisis Management and Contingency Planning training course, participants will develop the following key skills and competencies:

  • Crisis leadership and decision-making
  • Risk assessment and scenario planning
  • Contingency strategy design
  • Effective crisis communication
  • Organisational resilience building
  • Post-crisis evaluation and learning

Key Learning Outcomes

At the end of Operational Excellence in Crisis Management and Contingency Planning training course, you will learn to:

  • Understand psychological and organisational dynamics in crises.
  • Analyse and make decisions before, during, and after emergencies.
  • Lead teams and organisations effectively under crisis conditions.
  • Solve problems and manage crises and emergencies.
  • Apply ethical leadership principles during high-pressure situations.

How You Will Learn

At the end of Operational Excellence in Crisis Management and Contingency Planning training course, you will learn to:

  • Understand psychological and organisational dynamics in crises.
  • Analyse and make decisions before, during, and after emergencies.
  • Lead teams and organisations effectively under crisis conditions.
  • Solve problems and manage crises and emergencies.
  • Apply ethical leadership principles during high-pressure situations.

Who should Attend?

This training course is designed for professionals who are responsible for leading or supporting crisis management, emergency response, and business continuity initiatives within their organisations.

This Operational Excellence in Crisis Management and Contingency Planning training course is suitable to a wide range of professionals but will greatly benefit:

  • Fire and security management professionals
  • Emergency response specialists
  • Health, safety and environment personnel
  • Risk and insurance professionals
  • Line managers and supervisors with crisis duties
Course Outline
Day 1

Understanding Crisis Management

This day introduces the core principles and frameworks of crisis management and helps participants recognise organisational vulnerabilities. The topics covered will include:  

  • Defining crisis and its implications for organizations.
  • Introduction to crisis management frameworks.
  • Understanding the phases of crisis management: Preparedness, Response, Recovery, and Mitigation.
  • Identifying potential crises and assessing organizational vulnerabilities.
  • Conducting risk assessments and scenario planning exercises.
Day 2

Developing Contingency Plans

This day focuses on the elements and creation of contingency plans, including roles, responsibilities, and communication structures. The topics covered will include:

  • Components of a comprehensive contingency plan.
  • Roles and responsibilities within a contingency planning team.
  • Conducting a BIA to prioritize critical business functions.
  • Identifying dependencies and interdependencies.
  • Designing response strategies for various crisis scenarios.
  • Creating communication plans and escalation procedures.
Day 3

Implementing Contingency Plans

This day explores plan execution, drills, communication tactics, and supply chain resilience within the context of contingency planning. The topics covered will include:  

  • Types of contingency plan exercises.
  • Conducting drills to validate plan effectiveness.
  • Principles of effective crisis communication.
  • Crafting messages for different stakeholders and media channels.
  • Assessing and strengthening supply chain resilience.
  • Collaborating with suppliers and partners for continuity.
Day 4

Leading Through Crisis

This day develops leadership capability under stress, focusing on empathy, decisiveness, and strategies for making effective decisions. The topics covered will include:  

  • Characteristics of effective crisis leaders.
  • Leading with empathy and decisiveness.
  • Recognizing and addressing stressors during crises.
  • Implementing strategies for self-care and resilience.
  • Techniques for making sound decisions in high-pressure situations.
  • Avoiding common decision-making pitfalls
Day 5

Continuous Improvement and Adaptation

This day addresses post-crisis review, lessons learned, and embedding continuous improvement into operational practices. The topics covered will include:  

  • Conducting post-mortems and lessons learned sessions.
  • Using feedback to improve crisis management processes.
  • Fostering a proactive approach to crisis management within the organization.
  • Engaging employees in training and awareness programs.
  • Anticipating and preparing for future crises.
  • Incorporating feedback and new learnings into contingency plans.
Certificates
  • On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates.
  • Continuing Professional Education credits (CPE): In accordance with the standards of the National Registry of CPE Sponsors, one CPE credit is granted per 50 minutes of attendance.
Providers

Endorsed Education Provider

NASBA
Options & Brochure

Customisation & In-House Delivery

Delivering this training course in-house allows organisations to tailor crisis management and contingency planning practices to their specific operational contexts, risks, and organisational structures. Customisation enhances organisational preparedness, improves team coordination under pressure, and strengthens execution of strategic continuity plans.

Why Choose Saudi GLOMACS?

Saudi GLOMACS is the official Saudi Arabian division of GLOMACS International (glomacs.com), delivering internationally recognised training courses both within Saudi Arabia and across international locations. Our training courses are aligned with the highest professional and institutional standards, supported by a strong understanding of the professional landscape in Saudi Arabia and access to global expertise.

Saudi GLOMACS enables professionals and organisations to strengthen leadership, capability, and long-term excellence through consistently high-quality learning experiences.

Official Saudi Presence

Official Saudi Arabian division of GLOMACS with established global credibility.

International Benchmarks

Internationally benchmarked training courses aligned with professional best practices.

Trusted Across Sectors

Trusted by professionals and institutions across public and private sectors.

Flexible Delivery

Training courses delivered within Saudi Arabia and across international locations.

Additional Benefits of this course for Organisations and Professionals in Saudi Arabia

Organisations & Professionals in KSA will have the following additional benefits from this Operational Excellence in Crisis Management and Contingency Planning training course:

  • Enhanced crisis response leadership capability
  • Improved operational continuity and resilience
  • Greater risk awareness and mitigation proficiency
  • Strengthened communication during emergencies
  • Increased confidence in contingency readiness
  • Sustainable crisis management culture
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Frequently Asked Question

No. Saudi GLOMACS delivers courses in Saudi Arabia and internationally, including delivery across Europe and Asia. This allows organisations and professionals to access training both locally and abroad.

No. While governance and leadership are part of the portfolio, Saudi GLOMACS delivers training across the entire business and professional lifecycle, including administrative, technical, legal, regulatory, and sector-specific training.

No. Our training courses are delivered globally through international locations and online platforms, enabling participants from Saudi Arabia and around the world to learn together. This global delivery approach ensures exposure to diverse perspectives, international best practices, and cross-cultural insights while maintaining strong relevance to regional and organisational needs.

View All Training Locations

Yes. Saudi GLOMACS designs and delivers bespoke in-house training tailored to organisational objectives, sector requirements, and workforce needs. Training can be delivered in Saudi Arabia or internationally, depending on requirements.

Yes, in-house and customised strategy training courses are available to support organisations seeking tailored strategic capability development. These courses can be aligned with your industry context, organisational challenges, and long-term strategic objectives.

For further details or to discuss customisation requirements, you may call or WhatsApp +966 (54) 286 8546 or email [email protected] . You can also submit a detailed enquiry through our in-house training page at: https://sa.glomacs.com/in-house-seminars

If you would like further information about these training courses, our team is available to provide professional guidance and support. We are pleased to assist with course selection, the registration process, and any other related enquiries.

For personalised assistance or detailed enquiries, please contact our team on +966 (54) 286 8546 or email us at [email protected]

Courses delivered in Saudi Arabia are adapted to reflect local regulatory frameworks, organisational structures, sector conditions, and professional expectations. This ensures training is relevant, practical, and aligned with Saudi workplace realities.

GLOMACS has been delivering professional training for over thirty years, with courses delivered across Europe, the Middle East, Asia, and other international markets.

Saudi GLOMACS combines three decades of global training experience with a clear focus on Saudi market relevance. This allows it to deliver training that is both internationally credible and locally applicable, across a broader range of disciplines than niche or single-focus providers.

Saudi GLOMACS is a Saudi-based professional training provider delivering courses tailored to the Saudi market and applicable internationally. It operates within the global GLOMACS framework and draws on more than three decades of international training experience.

Saudi GLOMACS offers professional training across a wide range of disciplines, including administration, leadership and management, governance and regulation, law, oil and gas, energy, engineering, finance, digital technologies, and sector-specific specialisations.

Training supports professionals across all career stages, from operational roles to specialist and senior responsibilities.

Participants include professionals from public sector, semi-government, and private sector organisations, across a wide range of roles and industries. Attendees range from administrative and operational professionals to technical specialists, managers, and senior decision-makers.

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