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Operational Excellence for Healthcare

An Interactive 5-Day Training Course

Operational Excellence for Healthcare

Improve Patient Outcomes, Reduce Clinical Risk, and Eliminate Waste Across Healthcare Operations

NASBA
Classroom Schedule
Date Venue Fees
16 - 20 Nov 2026 London $ 5,950
19 - 23 Apr 2027 Paris $ 5,950
23 - 27 Aug 2027 Dubai $ 5,950
15 - 19 Nov 2027 London $ 5,950

Course Summary

Healthcare organisations operate within highly complex environments where patient safety, operational efficiency, regulatory compliance, and service quality must be balanced continuously. This training course provides practical operational excellence strategies specifically adapted for clinical and administrative healthcare settings, enabling healthcare professionals to improve patient outcomes, reduce waste, and strengthen operational performance. Participants explore how Lean, Six Sigma, reliability science, and process improvement methodologies can optimise patient flow, reduce clinical risks, and enhance service delivery across hospitals and healthcare systems. The Operational Excellence for Healthcare training course equips professionals with the practical knowledge and operational tools needed to improve healthcare quality, increase efficiency, and support sustainable healthcare transformation initiatives.

Throughout the training course, participants examine patient-centric operational models, healthcare-specific quality management approaches, and improvement frameworks used within leading healthcare organisations worldwide. Emphasis is placed on patient flow optimisation, clinical reliability, safety culture, and daily management systems that support continuous improvement across multidisciplinary healthcare teams. The Operational Excellence for Healthcare training course enables professionals to bridge clinical and operational priorities while building more reliable, efficient, and patient-focused healthcare operations.

Skills & Competencies

From this Operational Excellence for Healthcare training course, participants will develop the following key skills and competencies:

  • Healthcare process improvement capability
  • Patient flow optimisation techniques
  • Clinical risk reduction strategies
  • Healthcare quality management skills
  • Reliability and safety improvement practices
  • Clinical operational leadership capability

Key Learning Outcomes

At the end of Operational Excellence for Healthcare training course, you will learn to:

  • Apply Lean and Six Sigma principles within healthcare operations.
  • Improve patient flow across emergency, surgical, and outpatient pathways.
  • Reduce clinical errors using reliability and human factors approaches.
  • Use value stream mapping to improve patient journey efficiency.
  • Embed daily management and improvement huddles in clinical teams.
  • Build healthcare performance dashboards and daily management systems.

How You Will Learn

Participants will explore healthcare operational excellence through practical healthcare scenarios, collaborative discussions, and structured process improvement activities. Learning focuses on applying operational excellence methodologies to patient flow, clinical quality, safety management, and healthcare performance improvement while strengthening collaboration across clinical and operational functions.

Who should Attend?

This training course is designed for professionals responsible for healthcare operations, quality improvement, patient safety, and clinical transformation initiatives. It benefits individuals seeking to improve healthcare performance while enhancing patient outcomes and operational reliability.

This Operational Excellence for Healthcare training course is suitable to a wide range of professionals but will greatly benefit:

  • Hospital and clinic operations directors
  • Clinical leaders and senior nursing professionals
  • Healthcare quality, safety, and risk managers
  • Healthcare transformation and improvement specialists
  • Pharmacy, laboratory, and diagnostic services leaders
Course Outline
Day 1

Healthcare OPEX Foundations

This day introduces operational excellence principles within healthcare environments and examines the relationship between clinical care and operational performance. Participants explore patient-centric value and lessons from leading healthcare transformation models. The topics covered will include:

  • Why healthcare is different — and where OPEX still applies
  • Lessons from Virginia Mason, ThedaCare, and Toyota
  • The clinical-operational interface
  • Patient-centric value definition
Day 2

Patient Flow and Capacity

This day focuses on improving patient flow and healthcare capacity management across clinical pathways. Participants examine operational strategies for emergency, surgical, outpatient, and bed management processes. The topics covered will include:

  • Emergency department flow and the four-hour standard
  • Surgical pathway optimisation and theatre utilisation
  • Outpatient and clinic flow improvement
  • Bed management and length-of-stay reduction
Day 3

Quality, Safety, and Reliability

This day explores healthcare reliability, patient safety, and clinical error reduction approaches. Participants examine human factors, root cause analysis, and high-reliability clinical process design. The topics covered will include:

  • Human factors and error in clinical settings
  • Reliability science and never-events
  • Root cause analysis for adverse events
  • Designing high-reliability clinical processes
Day 4

Daily Management and Improvement

This day examines daily management systems and collaborative improvement approaches for healthcare teams. Participants explore huddles, structured problem-solving, and physician engagement in improvement activities. The topics covered will include:

  • Clinical huddles and daily management boards
  • A3 problem-solving for clinical teams
  • Engaging physicians in improvement work
  • Workshop: designing a clinical improvement huddle
Day 5

Transformation, Governance, and Sustainability

This day focuses on healthcare governance, regulatory alignment, and sustaining operational improvement initiatives. Participants explore healthcare performance management and long-term improvement sustainability. The topics covered will include:

  • Healthcare-specific performance and quality dashboards
  • Regulatory and accreditation integration (JCI and equivalents)
  • Sustaining improvement in clinical cultures
  • Final presentations and certification
Certificates
  • Upon successful completion of this training course, GLOMACS Certificate will be awarded to the delegates. Continuing Professional Education credits (CPE): In accordance with the standards of the National Registry of CPE Sponsors, one CPE credit is granted per 50 minutes of attendance
Providers

Endorsed Education Provider

NASBA
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Quality & Audit
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NASBA

Customisation & In-House Delivery

Delivering this training course in-house enables healthcare organisations to align operational excellence initiatives with patient care objectives, regulatory requirements, and organisational improvement priorities. Customisation allows participants to focus on real healthcare operational challenges, supporting more effective patient flow management, quality improvement, and sustainable healthcare transformation across clinical and administrative functions.

Why Choose Saudi GLOMACS?

Saudi GLOMACS is the official Saudi Arabian division of GLOMACS International (glomacs.com), delivering internationally recognised training courses both within Saudi Arabia and across international locations. Our training courses are aligned with the highest professional and institutional standards, supported by a strong understanding of the professional landscape in Saudi Arabia and access to global expertise.

Saudi GLOMACS enables professionals and organisations to strengthen leadership, capability, and long-term excellence through consistently high-quality learning experiences.

Official Saudi Presence

Official Saudi Arabian division of GLOMACS with established global credibility.

International Benchmarks

Internationally benchmarked training courses aligned with professional best practices.

Trusted Across Sectors

Trusted by professionals and institutions across public and private sectors.

Flexible Delivery

Training courses delivered within Saudi Arabia and across international locations.

Additional Benefits of this course for Organisations and Professionals in Saudi Arabia

Organisations & Professionals in KSA will have the following additional benefits from this Operational Excellence for Healthcare training course:

  • Improved patient flow and experience
  • Reduced clinical risks and errors
  • Stronger healthcare operational efficiency
  • Enhanced patient safety culture
  • Better staff engagement and collaboration
  • Sustainable healthcare quality improvement
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Frequently Asked Question

Saudi GLOMACS combines three decades of global training experience with a clear focus on Saudi market relevance. This allows it to deliver training that is both internationally credible and locally applicable, across a broader range of disciplines than niche or single-focus providers.

Participants include professionals from public sector, semi-government, and private sector organisations, across a wide range of roles and industries. Attendees range from administrative and operational professionals to technical specialists, managers, and senior decision-makers.

Yes. Saudi GLOMACS designs and delivers bespoke in-house training tailored to organisational objectives, sector requirements, and workforce needs. Training can be delivered in Saudi Arabia or internationally, depending on requirements.

Courses delivered in Saudi Arabia are adapted to reflect local regulatory frameworks, organisational structures, sector conditions, and professional expectations. This ensures training is relevant, practical, and aligned with Saudi workplace realities.

No. Saudi GLOMACS delivers courses in Saudi Arabia and internationally, including delivery across Europe and Asia. This allows organisations and professionals to access training both locally and abroad.

No. While governance and leadership are part of the portfolio, Saudi GLOMACS delivers training across the entire business and professional lifecycle, including administrative, technical, legal, regulatory, and sector-specific training.

Saudi GLOMACS offers professional training across a wide range of disciplines, including administration, leadership and management, governance and regulation, law, oil and gas, energy, engineering, finance, digital technologies, and sector-specific specialisations.

Training supports professionals across all career stages, from operational roles to specialist and senior responsibilities.

GLOMACS has been delivering professional training for over thirty years, with courses delivered across Europe, the Middle East, Asia, and other international markets.

Saudi GLOMACS is a Saudi-based professional training provider delivering courses tailored to the Saudi market and applicable internationally. It operates within the global GLOMACS framework and draws on more than three decades of international training experience.

No. Our training courses are delivered globally through international locations and online platforms, enabling participants from Saudi Arabia and around the world to learn together. This global delivery approach ensures exposure to diverse perspectives, international best practices, and cross-cultural insights while maintaining strong relevance to regional and organisational needs.

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Yes, in-house and customised strategy training courses are available to support organisations seeking tailored strategic capability development. These courses can be aligned with your industry context, organisational challenges, and long-term strategic objectives.

For further details or to discuss customisation requirements, you may call or WhatsApp +966 (54) 286 8546 or email [email protected] . You can also submit a detailed enquiry through our in-house training page at: https://sa.glomacs.com/in-house-seminars

If you would like further information about these training courses, our team is available to provide professional guidance and support. We are pleased to assist with course selection, the registration process, and any other related enquiries.

For personalised assistance or detailed enquiries, please contact our team on +966 (54) 286 8546 or email us at [email protected]

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