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Certified Administrative Professional

An Interactive 5-Day Training Course

Certified Administrative Professional

Professional Skills for Administrators & Secretaries

NASBA
Classroom Schedule
Date Venue Fees
23 - 27 Mar 2026 Barcelona $ 5,950
06 - 10 Apr 2026 Dubai $ 5,950
29 Jun - 03 Jul 2026 London $ 5,950
31 Aug - 04 Sep 2026 London $ 5,950
05 - 09 Oct 2026 Paris $ 5,950
09 - 13 Nov 2026 Abu Dhabi $ 5,950
28 Dec - 01 Jan 2027 Dubai $ 5,950
22 - 26 Mar 2027 Barcelona $ 5,950

Course Summary

The Certified Administrative Professional training course is a comprehensive five‑day course designed to equip participants with the essential skills needed to succeed in office administration and support organisational functions effectively. It covers core administrative duties, personal development, office management, communication, and customer service skills, enabling participants to contribute confidently and professionally in workplace environments. Participants will learn how to manage time and tasks, use office software, handle customer interactions, and uphold professional standards that enhance organisational efficiency and performance.

Through hands‑on learning and real‑world scenarios, attendees strengthen their administrative proficiency, improve their workplace confidence, and embrace best practices in communication and problem‑solving. The focus is on developing practical skills that are immediately applicable, helping participants deliver measurable value in their administrative roles while advancing their career prospects. The Certified Administrative Professional training course prepares professionals to perform with excellence, resilience, and a customer‑centric mindset.

Skills & Competencies

From this Certified Administrative Professional training course, participants will develop the following key skills and competencies:

  • Professional administrative proficiency
  • Time and task management skills
  • Effective communication and interpersonal skills
  • Office software and document control capability
  • Customer service excellence
  • Problem‑solving and decision‑making

Key Learning Outcomes

At the end of Certified Administrative Professional training course, you will learn to:

  • Demonstrate core administrative duties with confidence.
  • Manage time, tasks, and priorities effectively.
  • Use key office software to create and manage documents.
  • Provide excellent customer service in varied situations.
  • Apply communication and problem‑solving skills professionally.

How You Will Learn

Participants will engage in structured presentations, interactive exercises, and real‑world application tasks designed to build practical administrative capabilities. The learning process emphasises hands‑on activities, reflective practice, and feedback that supports immediate workplace application. Emphasis is placed on developing confident administrative performance through guided learning and experiential practice.

Who should Attend?

This course is designed for professionals at various stages of their administrative careers who are seeking to strengthen essential office skills and professional confidence.

This Certified Administrative Professional training course is suitable to a wide range of professionals but will greatly benefit:

  • Recent graduates entering office administration
  • Entry‑level administrative professionals
  • Experienced administrative staff seeking skill enhancement
  • Individuals aiming to advance their administrative career
Course Outline
Day 1

This day introduces participants to foundational administrative duties and the essential skills involved in office roles. Participants focus on time management, basic office procedures, and effective communication.

The topics covered will include:  

  • Understand the role and responsibilities of an administrative professional.
  • Demonstrate basic office skills, such as filing, typing, and using office equipment.
  • Learn how to manage time effectively and prioritize tasks.
  • Develop strong communication and interpersonal skills.
Day 2

This day focuses on key office software and technology tools used in modern administrative functions. Participants learn how to create and manage electronic documents and use communication tools effectively.

The topics covered will include:  

  • Learn about the different types of office software applications, such as word processing, spreadsheet, and presentation software.
  • Create and manage electronic documents.
  • Use email and other communication tools effectively.
  • Develop problem-solving and decision-making skills.
Day 3

This day emphasises customer service principles and communication approaches that support professional interactions. Participants explore how to handle various customer scenarios and deliver effective presentations.

The topics covered will include:  

  • Learn about customer service principles and practices.
  • Provide excellent customer service to internal and external customers.
  • Handle difficult customer interactions.
  • Compose and deliver effective presentations.
Day 4

This day explores broader office management responsibilities such as inventory, office procedures, and meeting preparation. Participants examine how to establish and implement effective office practices.

The topics covered will include:  

  • Learn about the different types of office management, such as project management, inventory management, and budget management.
  • Develop and implement office procedures and policies.
  • Manage office supplies and equipment.
  • Compose and manage meeting agendas.
Day 5

This day consolidates learnings through practical review and application exercises. Participants practice essential skills and prepare to apply their knowledge in workplace settings.

The topics covered will include:  

  • Review the essential skills and knowledge for a career in administrative professional.
  • Practice applying these skills and knowledge in real-world scenarios.
  • Receive feedback on your performance.
  • Prepare for the workforce by networking with other professionals and learning about industry trends.
Certificates
  • On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates.
  • Continuing Professional Education credits (CPE): In accordance with the standards of the National Registry of CPE Sponsors, one CPE credit is granted per 50 minutes of attendance.
Providers and Associations

Endorsed Education Provider

NASBA

In Association With

Options & Brochure

Customisation & In-House Delivery

Delivering this course in‑house enables organisations to align administrative skill development with specific office challenges and workflow requirements. Customisation ensures that administrative excellence training supports organisational performance goals and enhances operational efficiency.

Why Choose Saudi GLOMACS?

Saudi GLOMACS is the official Saudi Arabian division of GLOMACS International (glomacs.com), delivering internationally recognised training courses both within Saudi Arabia and across international locations. Our training courses are aligned with the highest professional and institutional standards, supported by a strong understanding of the professional landscape in Saudi Arabia and access to global expertise.

Saudi GLOMACS enables professionals and organisations to strengthen leadership, capability, and long-term excellence through consistently high-quality learning experiences.

Official Saudi Presence

Official Saudi Arabian division of GLOMACS with established global credibility.

International Benchmarks

Internationally benchmarked training courses aligned with professional best practices.

Trusted Across Sectors

Trusted by professionals and institutions across public and private sectors.

Flexible Delivery

Training courses delivered within Saudi Arabia and across international locations.

Additional Benefits of this course for Organisations and Professionals in Saudi Arabia

Organisations & Professionals in KSA will have the following additional benefits from this Certified Administrative Professional training course:

  • Stronger administrative performance and productivity
  • Improved internal and external communication
  • Enhanced workplace professionalism
  • Greater efficiency in task coordination and support
  • Higher employee confidence and role clarity
  • Competitive advantage through capable administrative teams
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Frequently Asked Question

No. Saudi GLOMACS delivers courses in Saudi Arabia and internationally, including delivery across Europe and Asia. This allows organisations and professionals to access training both locally and abroad.

No. While governance and leadership are part of the portfolio, Saudi GLOMACS delivers training across the entire business and professional lifecycle, including administrative, technical, legal, regulatory, and sector-specific training.

No. Our training courses are delivered globally through international locations and online platforms, enabling participants from Saudi Arabia and around the world to learn together. This global delivery approach ensures exposure to diverse perspectives, international best practices, and cross-cultural insights while maintaining strong relevance to regional and organisational needs.

View All Training Locations

Yes. Saudi GLOMACS designs and delivers bespoke in-house training tailored to organisational objectives, sector requirements, and workforce needs. Training can be delivered in Saudi Arabia or internationally, depending on requirements.

Yes, in-house and customised strategy training courses are available to support organisations seeking tailored strategic capability development. These courses can be aligned with your industry context, organisational challenges, and long-term strategic objectives.

For further details or to discuss customisation requirements, you may call or WhatsApp +966 (54) 286 8546 or email [email protected] . You can also submit a detailed enquiry through our in-house training page at: https://sa.glomacs.com/in-house-seminars

If you would like further information about these training courses, our team is available to provide professional guidance and support. We are pleased to assist with course selection, the registration process, and any other related enquiries.

For personalised assistance or detailed enquiries, please contact our team on +966 (54) 286 8546 or email us at [email protected]

Courses delivered in Saudi Arabia are adapted to reflect local regulatory frameworks, organisational structures, sector conditions, and professional expectations. This ensures training is relevant, practical, and aligned with Saudi workplace realities.

GLOMACS has been delivering professional training for over thirty years, with courses delivered across Europe, the Middle East, Asia, and other international markets.

Saudi GLOMACS combines three decades of global training experience with a clear focus on Saudi market relevance. This allows it to deliver training that is both internationally credible and locally applicable, across a broader range of disciplines than niche or single-focus providers.

Saudi GLOMACS is a Saudi-based professional training provider delivering courses tailored to the Saudi market and applicable internationally. It operates within the global GLOMACS framework and draws on more than three decades of international training experience.

Saudi GLOMACS offers professional training across a wide range of disciplines, including administration, leadership and management, governance and regulation, law, oil and gas, energy, engineering, finance, digital technologies, and sector-specific specialisations.

Training supports professionals across all career stages, from operational roles to specialist and senior responsibilities.

Participants include professionals from public sector, semi-government, and private sector organisations, across a wide range of roles and industries. Attendees range from administrative and operational professionals to technical specialists, managers, and senior decision-makers.

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