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The Oxford Business Excellence for Healthcare Professionals Certificate Programme

An Interactive 10-Day Training Course

The Oxford Business Excellence for Healthcare Professionals Certificate Programme

The Road to Excellent Healthcare Provision

NASBA
Classroom Schedule
Date Venue Fees
10 - 21 Aug 2026 London $ 11,900
21 Dec - 01 Jan 2027 London $ 11,900
Online Schedule
Date Venue Fees
21 Dec - 01 Jan 2027 Online $ 7,900

Course Summary

This Oxford Business Excellence for Healthcare Professionals Certificate Programme combines the principles of Business Excellence and the delivery of patient-centered healthcare provision on a journey towards Excellence. The Business Excellence Model encompasses all aspects of organisational activities and encourages improvement through fact-based evidence. It encourages a culture of learning and innovating, whilst also ensuring effective processes which deliver quality care.

The programme starts with a review of global healthcare systems, demonstrating their advantages and disadvantages. This is followed by a day on Quality systems and frameworks, focusing on the European Foundation for Quality Management’s Excellence Model and its RADAR principles. Each subsequent day of programme addresses the elements of the model and how to apply them in the provision of healthcare.

This GLOMACS training course on Oxford Business Excellence for Healthcare Professionals Certificate Programme will highlight:

  • Different healthcare systems’ advantages and disadvantages
  • The principles of Business Excellence and the RADAR logic
  • Case Studies showing application of business excellence assessment in healthcare organisations
  • Culture of innovation and learning required to deliver excellent outcomes
  • Application of a holistic framework to deliver excellent healthcare
Course Outline
Day 1

Global Healthcare Models 

  • Providing 21st Century healthcare
  • The Beveridge Model
  • The Bismarck Model
  • The National Health Insurance Model
  • The Out-of-Pocket Model
  • Your country’s healthcare system?
Day 2

Introducing the Business Excellence Model 

  • Origins of Business Excellence
  • Baldrige Model
  • Deming and the gurus
  • EFQM Business Excellence Model
  • Other Quality Standards & Frameworks
Day 3

Results Orientation 

  • Introduction of RADAR logic
  • Determine Results required
  • Link Processes to Results
  • Are results uniformly delivered?
  • Internal & external benchmarks
  • Learn from Results
Day 4

Patient Centered Care (Customer Focus) 

  • Define excellent care
  • New ways of delivering care
  • Socio economic factors
  • Telehealth
  • Technology advances
  • Healthcare costs
Day 5

Leadership and Constancy of Purpose

  • External environment
  • Organisational capacity
  • Management of Risks
  • Crisis management (Pandemic)
  • Using SWOT analysis and results
  • The planning process
Day 6

Management by Process and Facts

  • Designing and managing processes
  • Process Outcomes: Efficiency and Effectiveness
  • Single and Double Loop thinking
  • Innovation vs protocols
  • Teamwork
  • Seeking and using patient feedback
Day 7

People Development & Involvement 

  • Developing all staff
  • How essential are top class clinical skills?
  • We are all in it together…
  • Key people skills: communicating, delegating, persuading
  • Overcoming silo mentality
  • Management, Clinicians and HR
Day 8

Partnerships: Primary, Secondary, Tertiary Health and Social Care

  • Roles & responsibilities
  • Information exchange
  • Why HEALTH and social care?
  • Other partnerships: the not for profit sector
  • Supporting families and communities
  • Measuring effectiveness
Day 9

Public Responsibility

  • The Four principles of health care ethics
  • Different perspectives: manager, clinician, patient
  • Managing growing costs of research and provision
  • Managing supply chains
  • Managing societal expectations
Day 10

Towards Excellence

  • Recognising the Excellence journey
  • Identifying key challenges
  • Managing key stakeholders
  • Review of the Excellence principles
  • Review of key leadership qualities
  • Personal Action Planning
Certificates
  • On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates.
  • Continuing Professional Education credits (CPE): In accordance with the standards of the National Registry of CPE Sponsors, one CPE credit is granted per 50 minutes of attendance.
Providers and Associations

Endorsed Education Provider

NASBA

In Association With

Options & Brochure
Related Categories
Healthcare Management

Why Choose Saudi GLOMACS?

Saudi GLOMACS is the official Saudi Arabian division of GLOMACS International (glomacs.com), delivering internationally recognised training courses both within Saudi Arabia and across international locations. Our training courses are aligned with the highest professional and institutional standards, supported by a strong understanding of the professional landscape in Saudi Arabia and access to global expertise.

Saudi GLOMACS enables professionals and organisations to strengthen leadership, capability, and long-term excellence through consistently high-quality learning experiences.

Official Saudi Presence

Official Saudi Arabian division of GLOMACS with established global credibility.

International Benchmarks

Internationally benchmarked training courses aligned with professional best practices.

Trusted Across Sectors

Trusted by professionals and institutions across public and private sectors.

Flexible Delivery

Training courses delivered within Saudi Arabia and across international locations.

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Frequently Asked Question

No. Saudi GLOMACS delivers courses in Saudi Arabia and internationally, including delivery across Europe and Asia. This allows organisations and professionals to access training both locally and abroad.

No. While governance and leadership are part of the portfolio, Saudi GLOMACS delivers training across the entire business and professional lifecycle, including administrative, technical, legal, regulatory, and sector-specific training.

No. Our training courses are delivered globally through international locations and online platforms, enabling participants from Saudi Arabia and around the world to learn together. This global delivery approach ensures exposure to diverse perspectives, international best practices, and cross-cultural insights while maintaining strong relevance to regional and organisational needs.

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Yes. Saudi GLOMACS designs and delivers bespoke in-house training tailored to organisational objectives, sector requirements, and workforce needs. Training can be delivered in Saudi Arabia or internationally, depending on requirements.

Yes, in-house and customised strategy training courses are available to support organisations seeking tailored strategic capability development. These courses can be aligned with your industry context, organisational challenges, and long-term strategic objectives.

For further details or to discuss customisation requirements, you may call or WhatsApp +966 (54) 286 8546 or email [email protected] . You can also submit a detailed enquiry through our in-house training page at: https://sa.glomacs.com/in-house-seminars

If you would like further information about these training courses, our team is available to provide professional guidance and support. We are pleased to assist with course selection, the registration process, and any other related enquiries.

For personalised assistance or detailed enquiries, please contact our team on +966 (54) 286 8546 or email us at [email protected]

Courses delivered in Saudi Arabia are adapted to reflect local regulatory frameworks, organisational structures, sector conditions, and professional expectations. This ensures training is relevant, practical, and aligned with Saudi workplace realities.

GLOMACS has been delivering professional training for over thirty years, with courses delivered across Europe, the Middle East, Asia, and other international markets.

Saudi GLOMACS combines three decades of global training experience with a clear focus on Saudi market relevance. This allows it to deliver training that is both internationally credible and locally applicable, across a broader range of disciplines than niche or single-focus providers.

Saudi GLOMACS is a Saudi-based professional training provider delivering courses tailored to the Saudi market and applicable internationally. It operates within the global GLOMACS framework and draws on more than three decades of international training experience.

Saudi GLOMACS offers professional training across a wide range of disciplines, including administration, leadership and management, governance and regulation, law, oil and gas, energy, engineering, finance, digital technologies, and sector-specific specialisations.

Training supports professionals across all career stages, from operational roles to specialist and senior responsibilities.

Participants include professionals from public sector, semi-government, and private sector organisations, across a wide range of roles and industries. Attendees range from administrative and operational professionals to technical specialists, managers, and senior decision-makers.

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