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Problem Solving and Operational Decision-Making Workshop

An Interactive 10-Day Training Course

Problem Solving and Operational Decision-Making Workshop

Applying Structured Problem-Solving, Critical Thinking & Data-Driven Decision-Making for Operational Excellence

NASBA
Scheduled Dates
Date Venue Fees
07 - 18 Sep 2026 London $ 11,900

Course Summary

This Problem-Solving and Operational Decision-Making training course equips professionals, supervisors, managers, and operational leaders with the knowledge, practical techniques, and analytical frameworks required to identify problems systematically, evaluate alternatives, make informed decisions, and implement effective solutions that improve operational performance. In today's fast-changing business environment, organisations require professionals who can analyse complex situations, solve operational challenges efficiently, and make sound decisions that enhance productivity, quality, customer satisfaction, and business performance. Participants will develop practical skills in structured problem-solving, critical thinking, analytical reasoning, root cause analysis, risk assessment, and evidence-based decision-making while learning how to address both routine operational issues and complex organisational challenges.

Effective operational decision-making requires more than experience and intuition. It depends on gathering relevant information, interpreting data objectively, understanding risks, evaluating alternative solutions, and selecting the most appropriate course of action. This comprehensive 10-day training course explores internationally recognised problem-solving methodologies, operational analysis techniques, decision science, process improvement frameworks, collaborative decision-making, and continuous improvement practices. Through practical workshops, case studies, simulations, and real-world operational scenarios, participants will strengthen their ability to solve problems proactively, improve organisational performance, lead effective decision-making processes, and build a culture of operational excellence.

This GLOMACS Problem-Solving and Operational Decision-Making training course will highlight:

  • Structured problem-solving methodologies and analytical thinking
  • Root cause analysis and operational improvement techniques
  • Data-driven decision-making and risk-based evaluation
  • Process optimisation and continuous improvement methodologies
  • Leadership approaches for operational excellence and sustainable decision-making
Course Outline
Day 1

Foundations of Problem-Solving and Critical Thinking

  • Understanding operational problems and organisational challenges
  • Characteristics of effective problem solvers
  • Critical thinking principles
  • Structured problem-solving methodologies
  • Defining problems accurately
  • Separating symptoms from root causes
  • Decision-making versus problem-solving
  • Common barriers to effective problem-solving
  • Practical problem identification workshop
Day 2

Problem Analysis and Root Cause Investigation

  • Information gathering techniques
  • Data collection and validation
  • Root Cause Analysis (RCA)
  • The Five Whys methodology
  • Fishbone (Ishikawa) diagrams
  • Pareto Analysis
  • Process mapping
  • Failure Mode and Effects Analysis (FMEA)
  • Root cause investigation workshop
Day 3

Analytical Tools for Operational Improvement

  • Operational performance analysis
  • KPI interpretation
  • Trend analysis
  • Cause-and-effect relationships
  • Statistical thinking for operations
  • Identifying process bottlenecks
  • Prioritising operational issues
  • Developing problem statements
  • Practical analytical exercises
Day 4

Decision-Making Frameworks and Techniques

  • Decision-making models
  • Rational decision-making process
  • Creative decision-making approaches
  • Decision trees
  • Cost-benefit analysis
  • Multi-criteria decision analysis
  • Risk-based decision-making
  • Decision quality assessment
  • Decision-making simulation
Day 5

Managing Risk and Uncertainty

  • Operational risk assessment
  • Risk identification techniques
  • Probability and impact analysis
  • Scenario planning
  • Contingency planning
  • Decision-making under uncertainty
  • Balancing risk and opportunity
  • Practical risk assessment workshop
Day 6

Process Improvement and Operational Excellence

  • Lean problem-solving principles
  • Continuous improvement methodologies
  • Waste identification
  • Process optimisation
  • Value Stream Mapping
  • PDCA Cycle
  • Kaizen principles
  • Operational excellence frameworks
  • Improvement planning workshop
Day 7

Collaborative Problem-Solving and Team Decision-Making

  • Group decision-making techniques
  • Facilitating problem-solving meetings
  • Stakeholder engagement
  • Conflict resolution during decision-making
  • Building consensus
  • Cross-functional collaboration
  • Communication strategies
  • Team problem-solving simulation
Day 8

Implementing Solutions Successfully

  • Change management fundamentals
  • Managing resistance
  • Resource planning
  • Monitoring implementation
  • Measuring solution effectiveness
  • Corrective and preventive actions
  • Lessons learned reviews
  • Implementation workshop
Day 9

Measuring Performance and Sustaining Improvement

  • Performance measurement systems
  • Developing operational KPIs
  • Dashboard development
  • Monitoring continuous improvement
  • Benchmarking
  • Organisational learning
  • Continuous feedback systems
  • Building improvement cultures
  • Performance review workshop
Day 10

Leadership for Operational Decision-Making

  • Leadership behaviours that support effective decision-making
  • Coaching teams in problem-solving
  • Building organisational problem-solving capability
  • Strategic operational decision-making
  • Innovation and operational agility
  • Personal leadership development
  • Developing operational improvement roadmaps
  • Individual action planning
  • Course review and implementation planning
Certificates
  • Upon successful completion of this training course, GLOMACS Certificate will be awarded to the delegates. Continuing Professional Education credits (CPE): In accordance with the standards of the National Registry of CPE Sponsors, one CPE credit is granted per 50 minutes of attendance
Providers

Endorsed Education Provider

NASBA
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Management & Leadership
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NASBA

Why Choose Saudi GLOMACS?

Saudi GLOMACS is the official Saudi Arabian division of GLOMACS International (glomacs.com), delivering internationally recognised training courses both within Saudi Arabia and across international locations. Our training courses are aligned with the highest professional and institutional standards, supported by a strong understanding of the professional landscape in Saudi Arabia and access to global expertise.

Saudi GLOMACS enables professionals and organisations to strengthen leadership, capability, and long-term excellence through consistently high-quality learning experiences.

Official Saudi Presence

Official Saudi Arabian division of GLOMACS with established global credibility.

International Benchmarks

Internationally benchmarked training courses aligned with professional best practices.

Trusted Across Sectors

Trusted by professionals and institutions across public and private sectors.

Flexible Delivery

Training courses delivered within Saudi Arabia and across international locations.

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Frequently Asked Question

Saudi GLOMACS combines three decades of global training experience with a clear focus on Saudi market relevance. This allows it to deliver training that is both internationally credible and locally applicable, across a broader range of disciplines than niche or single-focus providers.

Participants include professionals from public sector, semi-government, and private sector organisations, across a wide range of roles and industries. Attendees range from administrative and operational professionals to technical specialists, managers, and senior decision-makers.

Yes. Saudi GLOMACS designs and delivers bespoke in-house training tailored to organisational objectives, sector requirements, and workforce needs. Training can be delivered in Saudi Arabia or internationally, depending on requirements.

Courses delivered in Saudi Arabia are adapted to reflect local regulatory frameworks, organisational structures, sector conditions, and professional expectations. This ensures training is relevant, practical, and aligned with Saudi workplace realities.

No. Saudi GLOMACS delivers courses in Saudi Arabia and internationally, including delivery across Europe and Asia. This allows organisations and professionals to access training both locally and abroad.

No. While governance and leadership are part of the portfolio, Saudi GLOMACS delivers training across the entire business and professional lifecycle, including administrative, technical, legal, regulatory, and sector-specific training.

Saudi GLOMACS offers professional training across a wide range of disciplines, including administration, leadership and management, governance and regulation, law, oil and gas, energy, engineering, finance, digital technologies, and sector-specific specialisations.

Training supports professionals across all career stages, from operational roles to specialist and senior responsibilities.

GLOMACS has been delivering professional training for over thirty years, with courses delivered across Europe, the Middle East, Asia, and other international markets.

Saudi GLOMACS is a Saudi-based professional training provider delivering courses tailored to the Saudi market and applicable internationally. It operates within the global GLOMACS framework and draws on more than three decades of international training experience.

No. Our training courses are delivered globally through international locations and online platforms, enabling participants from Saudi Arabia and around the world to learn together. This global delivery approach ensures exposure to diverse perspectives, international best practices, and cross-cultural insights while maintaining strong relevance to regional and organisational needs.

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Yes, in-house and customised strategy training courses are available to support organisations seeking tailored strategic capability development. These courses can be aligned with your industry context, organisational challenges, and long-term strategic objectives.

For further details or to discuss customisation requirements, you may call or WhatsApp +966 (54) 286 8546 or email [email protected] . You can also submit a detailed enquiry through our in-house training page at: https://sa.glomacs.com/in-house-seminars

If you would like further information about these training courses, our team is available to provide professional guidance and support. We are pleased to assist with course selection, the registration process, and any other related enquiries.

For personalised assistance or detailed enquiries, please contact our team on +966 (54) 286 8546 or email us at [email protected]

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