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Mastering Workflow

An Interactive 5-Day Training Course

Mastering Workflow

Collect, Process, Organise, Review & Perform

NASBA
Classroom Schedule
Date Venue Fees
18 - 22 May 2026 Dubai $ 5,950
21 - 25 Sep 2026 Dubai $ 5,950
21 - 25 Dec 2026 Dubai $ 5,950
24 - 28 May 2027 Dubai $ 5,950
20 - 24 Sep 2027 Dubai $ 5,950
20 - 24 Dec 2027 Dubai $ 5,950
Online Schedule
Date Venue Fees
21 - 25 Sep 2026 Online $ 4,950
20 - 24 Sep 2027 Online $ 4,950

Course Summary

Workflow represents the structured execution of business processes where information, tasks, and decisions flow between individuals based on defined rules and procedures. The Mastering Workflow training course enables professionals to understand how workflows operate within organisations and how they contribute to efficiency, compliance, and performance improvement. Participants explore how workflow management supports initiatives such as business process improvement, digital transformation, and organisational effectiveness, while gaining clarity on how processes can be analysed and structured for optimal outcomes.

The training course further develops the ability to model, analyse, and enhance workflows using globally recognised approaches such as Business Process Modelling Notation (BPMN). Participants will learn how to design efficient workflows, measure performance, and implement improvements that deliver measurable results. The Mastering Workflow training course equips professionals with the knowledge to manage workflows effectively, ensuring alignment between operational processes and organisational objectives.

Skills & Competencies

From this Mastering Workflow training course, participants will develop the following key skills and competencies:

  • Workflow analysis and process mapping
  • BPMN modelling capability
  • Process improvement techniques
  • Workflow performance measurement
  • Business process optimisation
  • Workflow implementation and management

Key Learning Outcomes

At the end of Mastering Workflow training course, you will learn to:

  • Understand core workflow concepts and organisational applications.
  • Discover and define workflow processes within an organisation.
  • Analyse workflow components, inputs, and outputs effectively.
  • Apply best-practice principles to improve and automate workflows.
  • Implement workflow improvements to enhance organisational performance.

How You Will Learn

Participants will explore workflow concepts through structured explanations of process modelling, analysis, and improvement techniques. Learning focuses on applying workflow principles to real organisational processes, enabling participants to strengthen their understanding of workflow design, measurement, and implementation for improved performance outcomes.

Who should Attend?

This training course is designed for professionals involved in analysing, designing, or improving business processes within their organisation. It is suitable for those seeking to strengthen workflow management capabilities and contribute to organisational efficiency.

This Mastering Workflow training course is suitable to a wide range of professionals but will greatly benefit:

  • Workflow Analysts and Designers
  • Business and Systems Analysts
  • Process Owners and Improvement Specialists
  • IT and Compliance Professionals
  • Project Team Members and Quality Specialists
Course Outline
Day 1

Introduction to Workflow

This day introduces workflow concepts, organisational importance, and discovery techniques. Participants explore workflow frameworks and methods to document and analyse processes. The topics covered will include:  

  • What is Workflow?
  • The Importance of Workflow in an Organization
  • Workflow and Enterprise Architecture
  • The Workflow Management Coalition (WfMC) Workflow Reference Model
  • Discovering Workflow using Interviews, Workshops and Observation
  • Documenting Workflow Scenarios
  • A 6-Step Workflow Improvement Methodology
  • Practical Discovery Work
Day 2

Defining and Analyzing Workflow

This day focuses on defining workflow boundaries and analysing process components and performance. Participants examine inputs, decisions, outputs, and measurement approaches. The topics covered will include:  

  • The Components of a Business Process Workflow
  • Establishing the Boundaries
  • Identifying Workflow Levels
  • Analyzing Inputs, Flows, Decisions and Outputs
  • Identifying Resources and Business Rules
  • Measuring Workflow Performance
  • Practical Analysis Work
Day 3

Modelling Workflow using BPMN

This day explores workflow modelling techniques using BPMN. Participants learn how to represent processes visually and model complex workflow interactions. The topics covered will include:  

  • An Introduction to Developing Workflow Models using Business Process Modelling Notation (BPMN)
  • Modelling the Core Model Elements
  • Activities, Flows, Events and Decisions
  • Extended Workflow Modelling Notations
  • Workflow Patterns
  • Modelling Collaborative Workflow
  • Practical Workflow Modelling Work
Day 4

Improving Workflow

This day focuses on identifying improvement opportunities and redesigning workflows. Participants explore how to transition from current processes to improved models. The topics covered will include:  

  • Identifying Improvement Opportunities
  • Workflow Design Principles
  • Moving from As-Is to To-Be Models
  • Describing Improvements using Workflow Models
  • Practical Workflow Improvement
  • Simulating Workflow
Day 5

Implementing and Automating Workflow

This day addresses implementation, automation, and long-term management of workflows. Participants explore success factors and techniques to sustain improvements. The topics covered will include:  

  • Implementing Improved Workflow
  • Getting Support for Your Improvement Initiatives
  • The Nine Critical Success Factors
  • Understanding Automated Workflow
  • Moving from the Workflow Model to Automated Workflow
  • The Future of Automated Workflow
  • Monitoring and Managing Workflow
Certificates
  • On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates.
  • Continuing Professional Education credits (CPE): In accordance with the standards of the National Registry of CPE Sponsors, one CPE credit is granted per 50 minutes of attendance.
Providers and Associations

Endorsed Education Provider

NASBA

In Association With

Options & Brochure
Related Certificates
NASBA

Customisation & In-House Delivery

Delivering this in-house training course allows organisations to align workflow methodologies with internal processes, systems, and strategic priorities. Customisation ensures that participants focus on real operational workflows, enabling immediate application of process improvements that enhance efficiency, compliance, and organisational performance.

Why Choose Saudi GLOMACS?

Saudi GLOMACS is the official Saudi Arabian division of GLOMACS International (glomacs.com), delivering internationally recognised training courses both within Saudi Arabia and across international locations. Our training courses are aligned with the highest professional and institutional standards, supported by a strong understanding of the professional landscape in Saudi Arabia and access to global expertise.

Saudi GLOMACS enables professionals and organisations to strengthen leadership, capability, and long-term excellence through consistently high-quality learning experiences.

Official Saudi Presence

Official Saudi Arabian division of GLOMACS with established global credibility.

International Benchmarks

Internationally benchmarked training courses aligned with professional best practices.

Trusted Across Sectors

Trusted by professionals and institutions across public and private sectors.

Flexible Delivery

Training courses delivered within Saudi Arabia and across international locations.

Additional Benefits of this course for Organisations and Professionals in Saudi Arabia

Organisations & Professionals in KSA will have the following additional benefits from this Mastering Workflow training course:

  • Improved process efficiency and consistency
  • Stronger workflow design capabilities
  • Enhanced organisational productivity
  • Better compliance and process control
  • Increased automation readiness
  • Sustainable continuous improvement culture
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Frequently Asked Question

No. Saudi GLOMACS delivers courses in Saudi Arabia and internationally, including delivery across Europe and Asia. This allows organisations and professionals to access training both locally and abroad.

No. While governance and leadership are part of the portfolio, Saudi GLOMACS delivers training across the entire business and professional lifecycle, including administrative, technical, legal, regulatory, and sector-specific training.

No. Our training courses are delivered globally through international locations and online platforms, enabling participants from Saudi Arabia and around the world to learn together. This global delivery approach ensures exposure to diverse perspectives, international best practices, and cross-cultural insights while maintaining strong relevance to regional and organisational needs.

View All Training Locations

Yes. Saudi GLOMACS designs and delivers bespoke in-house training tailored to organisational objectives, sector requirements, and workforce needs. Training can be delivered in Saudi Arabia or internationally, depending on requirements.

Yes, in-house and customised strategy training courses are available to support organisations seeking tailored strategic capability development. These courses can be aligned with your industry context, organisational challenges, and long-term strategic objectives.

For further details or to discuss customisation requirements, you may call or WhatsApp +966 (54) 286 8546 or email [email protected] . You can also submit a detailed enquiry through our in-house training page at: https://sa.glomacs.com/in-house-seminars

If you would like further information about these training courses, our team is available to provide professional guidance and support. We are pleased to assist with course selection, the registration process, and any other related enquiries.

For personalised assistance or detailed enquiries, please contact our team on +966 (54) 286 8546 or email us at [email protected]

Courses delivered in Saudi Arabia are adapted to reflect local regulatory frameworks, organisational structures, sector conditions, and professional expectations. This ensures training is relevant, practical, and aligned with Saudi workplace realities.

GLOMACS has been delivering professional training for over thirty years, with courses delivered across Europe, the Middle East, Asia, and other international markets.

Saudi GLOMACS combines three decades of global training experience with a clear focus on Saudi market relevance. This allows it to deliver training that is both internationally credible and locally applicable, across a broader range of disciplines than niche or single-focus providers.

Saudi GLOMACS is a Saudi-based professional training provider delivering courses tailored to the Saudi market and applicable internationally. It operates within the global GLOMACS framework and draws on more than three decades of international training experience.

Saudi GLOMACS offers professional training across a wide range of disciplines, including administration, leadership and management, governance and regulation, law, oil and gas, energy, engineering, finance, digital technologies, and sector-specific specialisations.

Training supports professionals across all career stages, from operational roles to specialist and senior responsibilities.

Participants include professionals from public sector, semi-government, and private sector organisations, across a wide range of roles and industries. Attendees range from administrative and operational professionals to technical specialists, managers, and senior decision-makers.

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