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Emotional Intelligence in Public Relations

An Interactive 5-Day Training Course

Emotional Intelligence in Public Relations

Strengthening Communication, Influence, and
Relationship Management through Emotional Intelligence

NASBA
Classroom Schedule
Date Venue Fees
03 - 07 Aug 2026 Amsterdam $ 5,950
23 - 27 Nov 2026 Madrid $ 5,950
11 - 15 Jan 2027 Madrid $ 5,950

Course Summary

The Emotional Intelligence in Public Relations training course equips PR professionals, communication specialists, and organisational representatives with essential emotional intelligence skills needed to manage stakeholder relations effectively, handle media interactions with confidence, and lead communication initiatives with empathy and impact. Public relations is a people-centric discipline where emotions, perceptions, and human connections drive success. By mastering emotional intelligence components such as self-awareness, empathy, social skills, and self-regulation, participants will learn how to create meaningful engagement, manage crises gracefully, and communicate authentically across all channels.

Throughout the course, participants explore how emotional intelligence enhances communication clarity, strengthens professional relationships, and supports resilient leadership during high-pressure PR scenarios. The training emphasises practical application of EI principles to real-world public relations functions, enabling professionals to influence perceptions, foster trust, and navigate complex stakeholder environments with composure. The Emotional Intelligence in Public Relations training course prepares delegates to lead communication with authenticity, clarity, and emotional insight that strengthens brand credibility and organisational reputation.

Skills & Competencies

From this Emotional Intelligence in Public Relations training course, participants will develop the following key skills and competencies:

  • Emotional self-awareness and regulation
  • Empathy in professional communication
  • Crisis communication resilience
  • Trust-building and relationship influence
  • Stakeholder engagement through EI
  • Authentic media interaction capability

Key Learning Outcomes

At the end of Emotional Intelligence in Public Relations training course, you will learn to:

  • Apply emotional intelligence to improve public relations outcomes.
  • Communicate with empathy and clarity across diverse audiences.
  • Strengthen relationships through emotional awareness and trust.
  • Handle difficult conversations and crises with composure.
  • Build a confident and resilient public relations leadership mindset.

How You Will Learn

Learning develops through guided exploration of emotional intelligence principles, real-world public relations examples, and reflective skill application. Participants examine how EI supports authentic communication, stakeholder relations, and crisis engagement in PR settings. Emphasis is placed on translating emotional awareness into practical communication strategies that reinforce credibility, perception management, and professional influence.

Who should Attend?

This training course is designed for professionals involved in public relations, communication strategy, and stakeholder engagement who seek to strengthen interpersonal and emotional leadership skills.

This Emotional Intelligence in Public Relations training course is suitable to a wide range of professionals but will greatly benefit:

  • Public relations managers and executives
  • Corporate communication specialists
  • Media and press officers
  • Marketing and branding professionals
  • Government and non-profit communication officers
Course Outline
Day 1

Understanding Emotional Intelligence in Public Relations

This day introduces the role of emotional intelligence in modern PR practices and explorations of emotional factors in communication. Participants build foundational EI understanding and assess emotional competencies. The topics covered will include:  

  • Definition and components of emotional intelligence (EI)
  • The connection between emotions, communication, and public perception
  • Role of EI in effective PR strategy and stakeholder engagement
  • Understanding your emotional strengths and triggers
  • Assessing emotional competencies for PR success
  • Building a foundation for emotionally intelligent communication
Day 2

Self-Awareness and Self-Management in PR

This day focuses on developing self-awareness and emotion regulation in high-pressure media environments. Participants explore resilience and professional composure for communication success. The topics covered will include:  

  • Developing self-awareness under media pressure
  • Managing emotions during interviews and press events
  • Building resilience and composure in crisis communication
  • Techniques for emotional regulation and decision-making
  • Maintaining professional tone and credibility in public interactions
  • Turning criticism into constructive growth
Day 3

Empathy and Social Awareness in Stakeholder Relations

This day emphasises empathy, cultural sensitivity, and reading emotional cues in communication with diverse audiences and stakeholders. The topics covered will include:  

  • Understanding the needs and perspectives of key audiences
  • Building empathy for clients, media partners, and the public
  • Recognizing emotional cues in verbal and non-verbal communication
  • Enhancing cultural sensitivity in global PR settings
  • Applying emotional intelligence in brand storytelling
  • Using empathy to strengthen stakeholder trust and collaboration
Day 4

Relationship Management and Influence through EI

This day explores the use of emotional intelligence to build authentic relationships and influence outcomes. Participants strengthen interpersonal strategies for conflict situations and negotiated outcomes. The topics covered will include:  

  • Building authentic relationships with journalists and influencers
  • Managing challenging stakeholders and high-conflict situations
  • Emotional intelligence techniques for persuasive communication
  • Collaborative problem-solving in PR and media relations
  • Leadership communication using EI principles
  • Enhancing negotiation and influence through emotional awareness
Day 5

Emotional Intelligence in Crisis and Reputation Management

This day focuses on applying EI principles to manage crises and public perception. Participants explore frameworks for emotionally intelligent responses to uncertainty and negative publicity. The topics covered will include:  

  • Applying EI principles to manage public image crises
  • Communicating effectively under pressure and uncertainty
  • Balancing transparency and confidentiality in public statements
  • Handling criticism, misinformation, and negative publicity
  • Developing emotionally intelligent crisis communication frameworks
  • Action planning for sustainable EI-driven communication excellence
Certificates
  • On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates.
  • Continuing Professional Education credits (CPE): In accordance with the standards of the National Registry of CPE Sponsors, one CPE credit is granted per 50 minutes of attendance.
Providers

Endorsed Education Provider

NASBA
Options & Brochure

Customisation & In-House Delivery

Delivering this training course in-house allows organisations to tailor emotional intelligence application to their unique communication challenges, cultural context, and stakeholder expectations. Customisation supports PR teams and communication leaders in strengthening internal and external engagement strategies that reflect organisational priorities and reputation goals.

Why Choose Saudi GLOMACS?

Saudi GLOMACS is the official Saudi Arabian division of GLOMACS International (glomacs.com), delivering internationally recognised training courses both within Saudi Arabia and across international locations. Our training courses are aligned with the highest professional and institutional standards, supported by a strong understanding of the professional landscape in Saudi Arabia and access to global expertise.

Saudi GLOMACS enables professionals and organisations to strengthen leadership, capability, and long-term excellence through consistently high-quality learning experiences.

Official Saudi Presence

Official Saudi Arabian division of GLOMACS with established global credibility.

International Benchmarks

Internationally benchmarked training courses aligned with professional best practices.

Trusted Across Sectors

Trusted by professionals and institutions across public and private sectors.

Flexible Delivery

Training courses delivered within Saudi Arabia and across international locations.

Additional Benefits of this course for Organisations and Professionals in Saudi Arabia

Organisations & Professionals in KSA will have the following additional benefits from this Emotional Intelligence in Public Relations training course:

  • Improved emotionally intelligent stakeholder engagement
  • Enhanced media crisis communication capability
  • Strengthened trust and brand authenticity
  • Greater clarity in communication strategies
  • Increased resilience during high-pressure situations
  • Elevated professional influence in PR practices
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Frequently Asked Question

No. Saudi GLOMACS delivers courses in Saudi Arabia and internationally, including delivery across Europe and Asia. This allows organisations and professionals to access training both locally and abroad.

No. While governance and leadership are part of the portfolio, Saudi GLOMACS delivers training across the entire business and professional lifecycle, including administrative, technical, legal, regulatory, and sector-specific training.

No. Our training courses are delivered globally through international locations and online platforms, enabling participants from Saudi Arabia and around the world to learn together. This global delivery approach ensures exposure to diverse perspectives, international best practices, and cross-cultural insights while maintaining strong relevance to regional and organisational needs.

View All Training Locations

Yes. Saudi GLOMACS designs and delivers bespoke in-house training tailored to organisational objectives, sector requirements, and workforce needs. Training can be delivered in Saudi Arabia or internationally, depending on requirements.

Yes, in-house and customised strategy training courses are available to support organisations seeking tailored strategic capability development. These courses can be aligned with your industry context, organisational challenges, and long-term strategic objectives.

For further details or to discuss customisation requirements, you may call or WhatsApp +966 (54) 286 8546 or email [email protected] . You can also submit a detailed enquiry through our in-house training page at: https://sa.glomacs.com/in-house-seminars

If you would like further information about these training courses, our team is available to provide professional guidance and support. We are pleased to assist with course selection, the registration process, and any other related enquiries.

For personalised assistance or detailed enquiries, please contact our team on +966 (54) 286 8546 or email us at [email protected]

Courses delivered in Saudi Arabia are adapted to reflect local regulatory frameworks, organisational structures, sector conditions, and professional expectations. This ensures training is relevant, practical, and aligned with Saudi workplace realities.

GLOMACS has been delivering professional training for over thirty years, with courses delivered across Europe, the Middle East, Asia, and other international markets.

Saudi GLOMACS combines three decades of global training experience with a clear focus on Saudi market relevance. This allows it to deliver training that is both internationally credible and locally applicable, across a broader range of disciplines than niche or single-focus providers.

Saudi GLOMACS is a Saudi-based professional training provider delivering courses tailored to the Saudi market and applicable internationally. It operates within the global GLOMACS framework and draws on more than three decades of international training experience.

Saudi GLOMACS offers professional training across a wide range of disciplines, including administration, leadership and management, governance and regulation, law, oil and gas, energy, engineering, finance, digital technologies, and sector-specific specialisations.

Training supports professionals across all career stages, from operational roles to specialist and senior responsibilities.

Participants include professionals from public sector, semi-government, and private sector organisations, across a wide range of roles and industries. Attendees range from administrative and operational professionals to technical specialists, managers, and senior decision-makers.

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