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Critical Thinking & Problem Solving for Public Service Leaders

An Interactive 5-Day Training Course

Critical Thinking & Problem Solving for Public Service Leaders

Rational and Lateral Thinking for Decision Making

NASBA
Classroom Schedule
Date Venue Fees
30 Mar - 03 Apr 2026 Dubai $ 5,950
13 - 17 Apr 2026 London $ 5,950
22 - 26 Jun 2026 London $ 5,950
20 - 24 Jul 2026 Dubai $ 5,950
14 - 18 Sep 2026 Dubai $ 5,950
26 - 30 Oct 2026 London $ 5,950
28 Dec - 01 Jan 2027 Dubai $ 5,950
04 - 08 Jan 2027 Dubai $ 5,950
29 Mar - 02 Apr 2027 Dubai $ 5,950

Course Summary

Effective leadership in the public sector requires the ability to think logically, evaluate diverse information sources, and make decisions that withstand scrutiny. This Critical Thinking & Problem Solving for Public Service Leaders training course enables public service professionals to apply clear, rational thinking and structured problem-solving techniques within complex organisational contexts. Participants will learn how to identify when critical thinking is needed, analyse information systematically, develop and evaluate creative solutions, and justify decisions effectively. The course emphasises practical application to real-world challenges, empowering leaders to resolve issues, enhance team performance, and deliver sustainable outcomes in the public domain.

Throughout five days of learning, delegates will strengthen their reasoning skills, expand their problem-solving toolkit, and apply critical thinking tools that support collaboration and innovation in public service teams. Emphasis is placed on understanding personal thinking preferences, adapting to diverse situations, and supporting team members to think more strategically. By enhancing analytical capability and decision quality, the Critical Thinking & Problem Solving for Public Service Leaders training course prepares professionals to lead with confidence and credibility in decision-making environments.

Skills & Competencies

From this Critical Thinking & Problem Solving for Public Service Leaders training course, participants will develop the following key skills and competencies:

  • Rational analysis and decision-making
  • Structured problem-solving techniques
  • Evaluating diverse information sources
  • Creative and lateral thinking capability
  • Critical self-reflection and justification skills
  • Collaborative team problem engagement

Key Learning Outcomes

At the end of Critical Thinking & Problem Solving for Public Service Leaders training course, you will learn to:

  • Recognise when to apply critical thinking in organisational situations.
  • Analyse information from diverse sources to solve problems.
  • Develop, evaluate, and select effective ideas and solutions.
  • Make rational decisions that account for logical evidence.
  • Support team-based problem solving through structured approaches.

How You Will Learn

Learning in this course combines theoretical frameworks with experiential activities that strengthen critical thinking and problem-solving expertise. Participants explore reflective exercises, interactive discussions, practical tools, and group problem-solving sessions to reinforce decision quality and analytical confidence. Emphasis is placed on developing habits of rational inquiry and logical evaluation that support better public service outcomes.

Who should Attend?

This course is designed for public service professionals who are involved in decision-making, complex problem resolution, or team leadership and who seek to enhance their analytical and reasoning capabilities.

This Critical Thinking & Problem Solving for Public Service Leaders training course is suitable to a wide range of professionals but will greatly benefit:

  • Senior management team members
  • Programme directors and project managers
  • Heads of functional units (HR, IT, Finance, Strategy)
  • Heads of customer service, marketing, and service teams
  • Individuals with leadership potential preparing for higher roles
Course Outline
Day 1

Becoming a Critical Thinker

This day introduces core critical thinking concepts, traits, and frameworks that form the foundation of rational analysis and decision-making in public service.

The topics covered will include:   

  • Definitions of Critical Thinking - rational, sceptical, unbiased analysis, evaluation of factual evidence
  • The Skills We Need for Critical Thinking
  • Key Traits of Critical Thinkers
  • Improving Critical Thinking Skills
  • Developing the Ability to Reason Logically and Rationally
  • How to Engage in Reflective and Independent Thinking
  • Assessing our Critical Thinking Abilities
  • Complimentary Thinking Skills including Creativity
  • Using the Cognitive Reflection Test
Day 2

Taking a Systematic Approach to Problem Solving

This day explores structured problem-solving techniques, models, and tools to articulate challenges and generate solutions.

The topics covered will include:   

  • Identifying and Articulating the Challenge - issue or problem to be resolved
  • The Main Problem Solving Models
  • Identifying Possible Solutions using the CREATE Model
  • Implementing Solutions using Analysis and Prioritisation Tools
  • Overcoming Obstacles to Solving Problems
  • Winning Support for Your Preferred Solution
  • Problem Solving Techniques for Individuals
  • Problems Solving Techniques for Team
Day 3

Understanding Your Personal Preferences

This day focuses on understanding personal thinking preferences and adapting them to collaborative environments to enhance overall team effectiveness.

The topics covered will include:   

  • Assessing Your Preferred Approach to Thinking
  • Enhancing Whole-Brain Thinking – left and right brain
  • Recognising and Adapting to the Preferred Thinking Styles of Colleagues and Team Members
  • Exploring Your Creativity
  • Identifying the Things that Stimulate Your Creativity
  • Eliminating Personal Barriers to Innovation
  • Stretching Outside Your Personal Style
Day 4

Skills for Critical Thinking & Problem Solving

This day strengthens practical tools and techniques essential to effective analysis, reasoning, and logical communication in complex situations.

The topics covered will include:  

  • Recording the Creative Process using Mind Maps, Concept Charts, Flow Charts, Triangulation and Meta-thinking
  • Building Knowledge with Data and Information Blocks
  • Tools and Techniques to Become More Creative
  • Critical Reading Skills and Practices
  • Speaking and Listening Critically
  • Reasoning and Arguing Logically
  • Using Words to Influence and Persuade
  • Presenting Evidence and Justifying Opinions and Advice
Day 5

Applying Critical Thinking in Your Team

This day focuses on embedding critical thinking habits in teams and creating personal action plans based on strengths identified during the programme.

The topics covered will include:   

  • Encouraging Group Creative Thinking
  • Brainstorming Options for Use in Teams
  • How to Challenge Assumptions in Constructive Ways
  • Ensuring Teams Avoid Group Think
  • Encouraging Critical Thinking among Team Members
  • Developing a Personal Action Plan based on Your Strengths and Areas for Development Identified during this Programme
Certificates
  • On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates.
  • Continuing Professional Education credits (CPE): In accordance with the standards of the National Registry of CPE Sponsors, one CPE credit is granted per 50 minutes of attendance.
Providers and Associations

Endorsed Education Provider

NASBA

In Association With

Options & Brochure

Customisation & In-House Delivery

Delivering this course in-house enables organisations to integrate critical thinking and problem-solving frameworks with specific organisational contexts and public service challenges. Customisation supports leaders in applying analytical tools directly to scenarios, policies, and decisions relevant to their teams and operational priorities, enhancing public sector effectiveness.

Why Choose Saudi GLOMACS?

Saudi GLOMACS is the official Saudi Arabian division of GLOMACS International (glomacs.com), delivering internationally recognised training courses both within Saudi Arabia and across international locations. Our training courses are aligned with the highest professional and institutional standards, supported by a strong understanding of the professional landscape in Saudi Arabia and access to global expertise.

Saudi GLOMACS enables professionals and organisations to strengthen leadership, capability, and long-term excellence through consistently high-quality learning experiences.

Official Saudi Presence

Official Saudi Arabian division of GLOMACS with established global credibility.

International Benchmarks

Internationally benchmarked training courses aligned with professional best practices.

Trusted Across Sectors

Trusted by professionals and institutions across public and private sectors.

Flexible Delivery

Training courses delivered within Saudi Arabia and across international locations.

Additional Benefits of this course for Organisations and Professionals in Saudi Arabia

Organisations & Professionals in KSA will have the following additional benefits from this Critical Thinking & Problem Solving for Public Service Leaders training course:

  • Stronger decision-making confidence in complex environments
  • Improved analysis of issues affecting public operations
  • Enhanced ability to resolve problems with logical clarity
  • Increased team collaboration on complex challenges
  • Greater innovation through structured thinking tools
  • Sustainable improvement in leadership and team effectiveness
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Frequently Asked Question

No. Saudi GLOMACS delivers courses in Saudi Arabia and internationally, including delivery across Europe and Asia. This allows organisations and professionals to access training both locally and abroad.

No. While governance and leadership are part of the portfolio, Saudi GLOMACS delivers training across the entire business and professional lifecycle, including administrative, technical, legal, regulatory, and sector-specific training.

No. Our training courses are delivered globally through international locations and online platforms, enabling participants from Saudi Arabia and around the world to learn together. This global delivery approach ensures exposure to diverse perspectives, international best practices, and cross-cultural insights while maintaining strong relevance to regional and organisational needs.

View All Training Locations

Yes. Saudi GLOMACS designs and delivers bespoke in-house training tailored to organisational objectives, sector requirements, and workforce needs. Training can be delivered in Saudi Arabia or internationally, depending on requirements.

Yes, in-house and customised strategy training courses are available to support organisations seeking tailored strategic capability development. These courses can be aligned with your industry context, organisational challenges, and long-term strategic objectives.

For further details or to discuss customisation requirements, you may call or WhatsApp +966 (54) 286 8546 or email [email protected] . You can also submit a detailed enquiry through our in-house training page at: https://sa.glomacs.com/in-house-seminars

If you would like further information about these training courses, our team is available to provide professional guidance and support. We are pleased to assist with course selection, the registration process, and any other related enquiries.

For personalised assistance or detailed enquiries, please contact our team on +966 (54) 286 8546 or email us at [email protected]

Courses delivered in Saudi Arabia are adapted to reflect local regulatory frameworks, organisational structures, sector conditions, and professional expectations. This ensures training is relevant, practical, and aligned with Saudi workplace realities.

GLOMACS has been delivering professional training for over thirty years, with courses delivered across Europe, the Middle East, Asia, and other international markets.

Saudi GLOMACS combines three decades of global training experience with a clear focus on Saudi market relevance. This allows it to deliver training that is both internationally credible and locally applicable, across a broader range of disciplines than niche or single-focus providers.

Saudi GLOMACS is a Saudi-based professional training provider delivering courses tailored to the Saudi market and applicable internationally. It operates within the global GLOMACS framework and draws on more than three decades of international training experience.

Saudi GLOMACS offers professional training across a wide range of disciplines, including administration, leadership and management, governance and regulation, law, oil and gas, energy, engineering, finance, digital technologies, and sector-specific specialisations.

Training supports professionals across all career stages, from operational roles to specialist and senior responsibilities.

Participants include professionals from public sector, semi-government, and private sector organisations, across a wide range of roles and industries. Attendees range from administrative and operational professionals to technical specialists, managers, and senior decision-makers.

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